Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
I inquired about their return insurance policy and was provided with thorough information and a quick placement of my order.
By Jill T.
Response from cpap.com· Sep 20, 2021
Hi Jill, That's great! Thank you for sharing your experience with us. We hope to hear from you again soon.
Pedí un equipo CPAP, la misma resultó estar defectuosa por parte del manufacturero. Entiendo que todos esos equipos del mismo diseño, fueron recogidas a todos los que obtuvieron una. Me comuniqué dejando mensajes de tex a Cpap.com y al devolverme la llamada me atendió un personal muy amable, respetuosa e intentó todo lo posible para ayudar a resolver mi problema. No tenían el equipo señalado para reemplazar el mío. Pero, me dieron la opción de la devolución de mi dinero. Gracia a Agnes L., Por toda su amabilidad y atención. Por: Yahaira Ramos (PR.)
By Y. R.
Response from cpap.com· Sep 20, 2021
Hola Yahaira, Lamentamos mucho el equipo defectuoso. Gracias por informarnos que Agnes le brindó el nivel de servicio que se merece. Háganos saber si hay algo más en lo que podamos ayudarlo.
I called today to get information on chin straps. Brandy was very kind and helpful. What I needed was out of stock, but she took time to try to find out when they would arrive. I appreciated her help.
By Brenda S.
Response from cpap.com· Sep 20, 2021
Hi Brenda, We are sorry about the out of stock item, but glad to hear that Brandy, provided you with the assistance you needed. We hope to hear from you again soon.
Brandy was extremly knowledgeble and took care of placing my order immediately. thank you Brandy
By Pat
Response from cpap.com· Sep 20, 2021
Awesome! Please let us know if there is anything else we can assist you with.
I called CPAP.com today to get assistance at replacing my recalled Phillips machine. Daryl C provided me with suggestions on a comparable ResMed machine that met my doctor's order. Then, he patiently walked me through the process to provide him with the order, gather the shipping and payment information. He was both pleasant and helpful. We completed the transaction in one call, and then he emailed me with the verification that the order was shipping out today.
By Mark L.
Response from cpap.com· Sep 20, 2021
Hi Mark, That's great! Thank you for letting us know that Daryl, provided you with great service. Please let us know if there is anything else we can assist you with.
Kyria C was most helpful getting managing my Cpap machine order. My second call relating to an apparent missing RX and how to access my CAP.COM password was also handled in a most professional and expedition way.
By Verne D.
Response from cpap.com· Sep 17, 2021
Hi Verne, Thank you for sharing your experience with us! We hope to hear from you again soon.
Ordered new cpap machine. Karla was knowledgeable and very nice. It was a very pleasant experience!
By Linda P.
Response from cpap.com· Sep 17, 2021
Awesome! We hope you enjoy your new machine and please let us know if there is anything else we can assist you with.
Called and spoke to Brandy in regards to exchanging mask. She was extremely helpful and processed the exchange quickly and seamlessly.
By Gary L.
Response from cpap.com· Sep 17, 2021
Hi Gary, Thank you for letting us know that Brandy, provided you with great service! Please let us know if there is anything else we can assist you with.
