Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
I've been ordering from CPAP.com for many years now. I needed to call in today to discuss a new order I made. Brandy took care of my issue right away and made the change very easy.
By James F.
Response from cpap.com· Sep 23, 2021
Hi James, Thank you for sharing your experience with us! We hope to hear from you again soon.
I needed help with an order on the website and called customer support. The person who helped me was very knowledgeable and polite, and was able to resolve my technical issue, which was due to recent software changes. I was able to complete my order with her help.
By SallyW
Response from cpap.com· Sep 22, 2021
Hi Sally, Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Daryl was extremely helpful and made sure I had answers to all my questins. After weeks of trying to find a machine cpap.com was the only one that delivered as advertised on their website. The machine was available and will ship as promised. Thank you CPAP.com
By Salvatore B.
Response from cpap.com· Sep 22, 2021
Hey Salvatore, You're most welcome! Thank you for sharing your experience with us. Enjoy your new machine and we hope to hear from you again soon.
I went to CPAP.com to order my travel CPAP machine, because I believed they were a trusted online website. I am leery of many of the other sites. I am not that savvy when it comes to CPAP equipment but did my research and settled on the DreamStation Go. When I saw CPAP.com had them in stock, I jumped at it. Unfortunately, I ordered only the humidifier segment of the DreamStation Go. A more knowledgeable person would not have made my error. I called and Carol, listened, helped sort out my error and set up the return. She also advised me on an alternative travel CPAP. She was kind, knowledgeable and courteous. She confirmed my belief that CPAP.com is a trusted site for ordering CPAP equipment.
By Marie Elaine C.
Response from cpap.com· Sep 22, 2021
Hi Marie, Welcome to the CPAP.com Family! We're always ready and willing to assist. Thank you for sharing your experience with us and we hope to hear from you again soon!
Brandy was very helpful getting me set up with my new machine after it arrived.
By Bill B.
Response from cpap.com· Sep 22, 2021
Hey Bill, We're glad to hear that Brandy, provided you with helpful service. Enjoy your new machine and we hope to hear from you again soon!
Ms Camyatta B was very helpful, very professional, in regards to RMA# RT146765 Sincerely, Michael OSullivan
By Michael O.
Response from cpap.com· Sep 22, 2021
Hi Michael, We're glad to hear that Camyatta, provided you with the professional service you deserve. Please let us know if there is anything else we can assist you with.
great service
By m K.
Response from cpap.com· Sep 22, 2021
Excellent! We hope to hear from you again soon.
Very happy with the service provided by Daryl C. He took care of my problem quickly and was very professional.
By Steven E.
Response from cpap.com· Sep 21, 2021
Hi Steven, Thank you for letting us know that Daryl, provided you with quick, professional service. Please let us know if there is anything else we can assist you with.
