Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
The woman helping me on the phone was funny, polite and very knowledgeable. She could tell me immediately about availability as well as accessories. Every question was answered. Outstanding phone interaction.
By Arthur D.
Response from cpap.com· Sep 30, 2021
Hi Arthur, We're so glad to hear that you received outstanding phone service! Thanks for sharing your experience and we hope to hear from you again soon.
Frieda did a great job first finding my prescription that was on file. Then she brought me through the ordering process very simply and fast. Thanks so much Frieda.
By Customer
Response from cpap.com· Sep 29, 2021
That's wonderful! Thank you for sharing your experience with us. We hope to hear from you again soon.
Daryl C. was particularly helpful getting my doctor"s prescription so my order #000111443 could be released for shipment.
By Edith D.
Response from cpap.com· Sep 29, 2021
Hi Edith, Thank you for letting us know that Daryl, provided you with helpful service. We hope to hear from you again soon!
I am very happy with CPAP.com. They ship fast. Their prices are excellent. My last order had a backorder on my mask which is a first for them. Brandy the customer service representative found a solution for me right away - handled everything made the changes to my order fast and basically was the easiest edit to an order I have ever been involved with. Brandy was extremely professional and as nice a CSR as I have encountered. Great Job Brandy!!
By Dave C.
Response from cpap.com· Sep 29, 2021
Hi Dave, That's awesome! Thank you for letting us know that you received the level of service you deserve. We'll be sure to share your kind words with Brandy and we hope to hear from you again soon.
Just got off the phone with Daryl C. and I am very pleased with the help I received. He was very knowledgeable and answered all of my questions. Great customer service.
By Doug
Response from cpap.com· Sep 29, 2021
Hey Doug, Thank you for letting us know that you received great service. Please let us know if there is anything else we can assist you with.
I found Brandy to be helpful, friendly, and very easy to communicate with. A customer service professional! Thanks for your assistance and patience.
By Dave
Response from cpap.com· Sep 28, 2021
Hey Dave, We are pleased to hear that Brandy provided you with the level of service you deserve! Please let us know if there is anything else we can assist you with.
Good service, and is going to watch my order to make sure it ships.
By Martin
Response from cpap.com· Sep 28, 2021
Hi Martin, Thank you for sharing your experience. Please let us know if there is anything else we can assist you with.
I had several questions and I was given clear and precise answers with a friendly tone. Made me feel welcomed.
By Allen W.
Response from cpap.com· Sep 28, 2021
That's awesome! We hope to hear from you again soon.
