Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
Jennifer with cpap.com was so helpful and friendly. She assisted me with adjusting my order and all is well. Couldn't be happier with the service.
By Mary
Response from cpap.com· Oct 5, 2021
Hi Mary, Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
It was great having Brandy’s phone support, really helpful!
By Martin
Response from cpap.com· Oct 5, 2021
That's great! We hope to hear from you again soon.
I was in need of changing parts for my Res Med. Lucky for me, they hooked me up with Crystal. She was great in getting me everything I needed. Couldn't have done it without her expert assistance.
By Tom
Response from cpap.com· Oct 5, 2021
Hi Tom, Thank you for letting us know that Crystal, provided you with the great service you deserve! Please let us know if there is anything else we can assist you with.
Customer Service did an excellent job. Helped me cancel something out of stock and reorder.
By Kim Knox P.
Response from cpap.com· Oct 4, 2021
That's great! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Very happy with this company and your representative. Informed, Informative & Helpful!! Thank You
By C. Murray - Orlando, F.
Response from cpap.com· Oct 4, 2021
You're most welcome! We hope to hear from you again soon.
I called cpap.com today to ask about the filters which attach to the hosing, and to place an order for this product. I have never used that filter type before. The customer service person was informative and cordial. I was very satistfied with the service I received.
By Susan M.
Response from cpap.com· Oct 4, 2021
Hi Susan, We're glad to hear that you received the service you needed. Please let us know if there is anything else we can assist you with.
The associate was very knowledgeable and helpful. I appreciate the professionalism and highly recommend.
By Dan A.
Response from cpap.com· Oct 4, 2021
Hi Dan, Thanks for the recommendation! We hope to hear from you again soon.
My cpap machine has been recalled and doctor advised to stop using so I started looking for a new one. I found on online and was told it would be 3 weeks before it was shipped. I was using my old machine that I had kept, thankfully, as a backup. I ordered from them and after 3 weeks I was told it would be another 3 weeks as there was a big run on cpap machines because of the recall. So I went back online and found CPAP.COM and they assured me it would ship out the next day and I would receive it in 3-5 business days. I ordered it on a Friday morning and FEDEX delivered it to my door Sunday afternoon. What a great company to do busness with. Thank you M. Nineka @cpap.com.
By LARRY
Response from cpap.com· Oct 1, 2021
Hey Larry, That is wonderful! Thank you for letting us know that you received your machine in a timely manner. Please let us know if there is anything else we can assist you with.
