Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
I am VERY pleased with the level of detailed answers I get from CPAP.com ! As far as overall service, CPAP.com has my confidence. So I intend to continue ordering from CPAP.com.
By G.I. P.
Response from cpap.com· Nov 26, 2021
Thank you for sharing your experience with us! We look forward to hearing from you again soon.
Daryl was very helpfull he was able to cancel my order and add some product for me as well as find a part that I needed for my Resmec machine.
By e W.
Response from cpap.com· Nov 26, 2021
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Caring phone support staffer gave me excellent service and took the time to fix my online order mistakes, walked me through the changes needed, and made sure I was satisfied with the revised order. This caring staffer combined with cpap.com’s incredible database and system design provided the best possible customer experience.
By Kenj
Response from cpap.com· Nov 24, 2021
Thanks so much for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Darryl was totally understood my perceptions and gave great feedback, even sending notes. He also gave me a great deal on the product. He also spoke and enunciated clearly, not trying to rush through the call. Thank you Darryll!
By Rose R.
Response from cpap.com· Nov 24, 2021
Hi Rose, Thank you for letting us know that you received great service! We'll be sure to share your kind words with Daryl and we hope to hear from you again soon!
Kayla C. helped me when I ordered one set of supplies, and the next day received an email from CPAP.com offering 20 percent off on all orders placed from that email. I phoned in and gave her my order number from the previous day. She immediately offered to give me the 20 percent off as a credit to my Paypal account. She also sent me a confirming email within five minutes. Superb service!!
By Diane
Response from cpap.com· Nov 24, 2021
Hi Diane, That is wonderful! Thank you so much for sharing your experience with us. Please let us know if there is anything else we can assist you with,
Customer service was Phenomenal quick easy to understand and completely a pleasure to work with.
By John L.
Response from cpap.com· Nov 23, 2021
Awesome! Thanks for sharing your experience with us. We hope to hear from you again soon.
Everyone at CPAP.com is wonderful. They are committed to helping me find a mask that works for me, and exchanges/refunds couldn’t be smoother. The people who answer the calls are consistently courteous, caring, knowledgeable, and helpful.
By DGlenn
Response from cpap.com· Nov 22, 2021
Thanks for your kind words. We hope to hear from you again soon!
Called CPAP.com to replace a recalled Philips Dreamstation due to maybe around a year to get a replacement from manufacture, The CPAP Representative was very helpfull and found me a replacement machine quickly and will be shipped ASAP. Thanks for your Help.
By Randy H.
Response from cpap.com· Nov 22, 2021
Hi Randy, Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
