Answered my questions promptly
Answered my questions promptly
By customer
Response from cpap.com· Dec 9, 2021
Awesome! We hope to hear from you again soon.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
Answered my questions promptly
By customer
Response from cpap.com· Dec 9, 2021
Awesome! We hope to hear from you again soon.
Discussed with Shantria (?) today and bought 20 filters. I found her quite charming and efficient. She may be underpaid.
By carl R.
Response from cpap.com· Dec 7, 2021
Hi Carl, We're glad to hear that you received great service. We'll be sure to share your kind words with Shawndria and we hope to hear from you again soon!
Great Customer Service. Encountered an issue with getting a shipping address to validate with their ordering system and one of their reps, Muzobanzi M, spend thirty minutes trying to work around the issue with the system. He didn't give up until he found a solution and provided uncommonly exceptional service.
By koofka
Response from cpap.com· Dec 7, 2021
That is wonderful! We are pleased to hear that Muzobanzi, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
Crystal was vey pleasant and easy to work with to get my issue resolved. She was quick and effective and took care of my issue in a very timely manner. Thank you for the great service.
By Alan B.
Response from cpap.com· Dec 7, 2021
Hey Alan, We are glad to hear that you received the pleasant service you deserve. We hope to hear from you again soon.
I SPOKE TO BRANDY WHO HELPED ME SET UP MY NEW RESMED TRAVEL CPAP. SHE WAS PARTICULARLY HELPFUL IN WALKING ME THRU" ENABLING BLUE TOOTH ON MY PHONE. SHE MADE IT MUCH EASIER THAN I HAD EXPECTED.
By Susan Russell D.
Response from cpap.com· Dec 7, 2021
Hi Susan, We're glad to hear that Brandy, provided you with the assistance you needed. Please let us know if there is anything else we can assist you with.
Chad B was great. I need new accessories badly for my CPAP machines. He helped me sort out my order so that I didn’t need a subscription. So happy.
By Hilary T.
Response from cpap.com· Dec 6, 2021
Hi Hilary, Thank you for sharing your experience with us! We hope to hear from you again soon.
Ms Brandy was knowledgeable and pleasant to work with over the phone and answered all my questions and was able to help in every way...it sure was nice experience..
By Bugsy
Response from cpap.com· Dec 6, 2021
Hi Bugsy, Thank you so much for letting us know that Brandy, provided you with the level of service you deserve. We hope to hear from you again soon!
Crystal was informative and helpful. She had good knowledge and had insightful answers.
By rootdocs
Response from cpap.com· Dec 6, 2021
Awesome! Please let us know if there is anything else we can assist you with.