Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
Karla was Awesome in helping me get the right products and her guidance was excellent, quick and easy.
By Billy
Response from cpap.com· Dec 16, 2021
Hey Billy, Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Great experience placing a phone order for a travel CPAP. Jennifer J was very patient and helpful in filling the order. Highly recommend this company.
By Lewis
Response from cpap.com· Dec 16, 2021
Hi Lewis, Thanks so much for the recommendation! We're glad to hear that Jennifer provided you with a great experience. Please let us know if there is anything else we can assist you with.
great service, thanks
By ems
Response from cpap.com· Dec 16, 2021
You're welcome! We hope to hear from you again soon.
Shelly provided excellent and fast customer service.
By Nicole S.
Response from cpap.com· Dec 16, 2021
That's wonderful! Thanks for sharing your experience with us and we hope to hear from you again soon.
I spoke with Daryl who answered a million questions I had because I’m new to using a cpap machine. He was great! I felt very comfortable in picking and ordering a machine. This company actually provides real customer service.
By David W.
Response from cpap.com· Dec 16, 2021
Hey David, We are pleased to hear that Daryl, provided you with the level of service you deserve. We hope to hear from you again soon!
cpap.com was very professional. Problems on my end were handled very well by them. CPAP.COM handled this order seamlessly.
By Jerry D.
Response from cpap.com· Dec 16, 2021
Hi Jerry, We're glad to hear that you received the needed service. Please let us know if there is anything else we can assist you with.
Erica was helpful.
By Nathalie S.
Response from cpap.com· Dec 13, 2021
Hi Nathalie, That's great! Thank you for sharing your experience with us. We hope to hear from you again soon.
I called CPAP.com because my insurance provider was not able to fill my doctor’s prescription. I was attended by Carla and then ms. Iva, who filled my order. They were both very attentive and helped me understand the best solution to my needs. I am very satisfied with the experience I received. Thank you again for your help. David Melchor.
By David M.
Response from cpap.com· Dec 10, 2021
Hi David, Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
