cpap.comReviews of cpap.com

Zero support. Negative support even. I’m stuck in warranty/recall hell with Respironics after buying my machine from Cpap.com. Respironics keeps trying to fob me off on the DME, but, I live in Canada now and Cpap.com couldn’t give a crap. Prices aren’t as competitive as they used to be but especially given how little they support their customers I’ll not be returning, ever. Edit: May 30, 2024. After -explicitly- asking me to contact them, and I quote "Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. " They the nerve to write back "Thank you for reaching out to us via email. We sincerely apologize in compliance with Philips instructions and standard recall practices, CPAP.com is not replacing recalled products with current stock nor issuing refunds for past orders. This is not our choice or our preference." SO WHY DID YOU ASK ME TO CONTACT YOU? Just so you could repeat, to my face, that you are unwilling to help? Honestly, they're more than happy to take your money and so incredibly reticent to help you out. This company is NOTHING like it used to be, the service and support is junk. They talk a good game then leave you high and dry. This is warehouse shipping cpap gear who doesn't care a whit about what happens.

I just got the Transcend Micro yesterday. Could not get the unit to keep a steady flow. Took the mask off after only two hours. The "Heat Moisture Exchange" didn't work at all. Tried to return and was told tough. We do not accept open items (apparently even defective). Plus there is a 15% restock fee if you're lucky enough to be able to return. $$$$$ down the drain. Contacted them after their response which was just a smokescreen. Stuck with worthless defective merchandise.

When I searched for my battery by model and manufacturer this website returned a link. My fault for not double-checking, but the product they returned on my search was for a different model. When the $100 charger was delivered I opened the plastic bag to find it does not fit. They will not accept a return because the plastic bag was torn. Very poor service. Do not buy without triple-checking what they claim to be the product you need. I expect an organization that is selling a very narrow product line to be experts and give expert service.

It's a greedy, scammy company. Their outsourced call center is completely useless, with representatives who speak poor English. As a result, they don't understand your question and, in general, just want to get rid of you, not to help you. My N20 mask got moldy during the 90-day warranty period, and their representative kept telling me that the warranty had already expired; when I asked him to send me a written statement, he just sent me the return policy. Do not deal with them.

Card-to-Cloud does not work with the MyAir app. NO RETURNS allowed if you open the box, even if nothing has been touched.

Nonexistent customer service. Ordered. The website says '5-7 business days' for their ground free shipping. My package arrived to my local transit center two days ago and hasn't left so I called FedEx and they claim the system hasn't registered yet, but the package is lost. It's been 7 business days but the package is lost. I contacted customer service and I was copy pasted a response saying '5-15' business days' that seemed ai or bot generated. Afterward, anything I responded was met with a copy pasted autogenerated response of 'is there anything else I can help you with?' instead of addressing the issue. I'm giving them 24 hours to respond before doing a chargeback to my card.

I returned a defective machine that i bought less than 8 months ago, at my own cost. When they received it, they denied my refund or exchange. stating it was working fine. It is not. i am a long cpap user and i had to buy a replacement because my i could not wait to sleep. Will never buy again, avoid. No service. No warranty. Now they have my defective machine and my money.

Bought a Transcend minicamp machine did not like the fact that it does not sync with Mac or iPhone also very noisy. I contacted comp.com and they do not allow any returns on machine. Terrible customer service. Use someone else!!