Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
Quick, clear and concise! Everything you could want in a customer service rep - especially on chat.
By Keith
Response from cpap.com· Dec 30, 2021
Thank you for sharing your experience with us. We hope to hear from you again soon!
I spoke with Korrine to place an order for supplies. I needed a water chamber for an older CPAP machine and a few new masks. I could not find the water on the web site but she was able to and even pointed out that there was a version that could go in the dishwasher. She was cordial, helpful and professional.
By Marilyn E.
Response from cpap.com· Dec 30, 2021
Hi Marilyn, We're very happy to hear that Korinne, provided you with the great service that you deserve. Please let us know if there is anything else we can assist you with.
Mr. Daryl has been super fantastic to deal with! He has been extremely informative and knowledgeable with the CPAP line of products, insurance, and is an excellent customer service representative!
By Miklovich
Response from cpap.com· Dec 29, 2021
We are glad to hear that Daryl, provided you with the level of service you deserve. We'll be sure to share your kind words with him and we hope to hear from you again soon!
I've had several interactions with CPAP.com and I've got to say that their customer service is REAL! I generally try to solve issues and purchase via web but sometimes I've had to actually speak to someone. Whether over the phone or email, these folks really have delivered for me. No, I'm not a paid reviewer, I'm just a very satisfied customer who sleeps with a CPAP...David
By David M.
Response from cpap.com· Dec 29, 2021
Hi David, Thanks so much for the kind words! We're glad to hear that you are pleased with the service provided. We hope to hear from you again soon.
the customer service rep was very helpful and nice
By KJB
Response from cpap.com· Dec 28, 2021
Awesome! Thanks for sharing your experience with us. We hope to hear from you again soon.
Great experience! Daryl was quick to respond via text. Thank you! Will be placing an order shortly.
By Alex L.
Response from cpap.com· Dec 27, 2021
Awesome! We look forward to hearing from you again soon.
Got connected via chat to Erica. She was extremely helpful!
By Kipp G.
Response from cpap.com· Dec 27, 2021
Hi Kipp, Thank you for sharing your experience with us. We hope to hear from you again soon.
Erica helped me with order in a speedy, and efficient manner. She resolved my issue and was great to work with!
By Jessica Y.
Response from cpap.com· Dec 21, 2021
Hi Jessica, Thank you for sharing your experience with us! We hope to hear from you again soon.
