Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
agnes Was extremely helpful and when she offered for someone to call me and they didn't respond to her notice she stepped up and helped me with my problem. she did a outstanding job!
By kim
Response from cpap.com· Apr 5, 2022
Hi Kim, We're glad to hear that Agnes, provided you with the level of service you deserve! Please let us know if there is anything else we can assist you with.
I spoke with a rep due to the website would not accept my shipping address. The representative was able to get into my account quickly, resolve the issue and save me over $100.00 on my order. Everything was completed in just a few minutes.
By Bill Y.
Response from cpap.com· Apr 5, 2022
Hey Bill, That's wonderful! Thanks for sharing your experience with us and we hope to hear from you again soon.
Love this site, they usually have the best prices, but you might be able to find an item or two on special somewhere for cheaper, but they definitely ALWAYS have the best service. Great features for help submitting to insurance and the 30-day mask fit guarantee is a life-saver when you are first starting out. Use them as your primary if you deductible means insurance isn't covering anything anyway and get good pricing or supplement items when you want to get replacements or try news masks like I've done. Quick and efficient customer service by phone and fantastic customer friendly policies.
By Peter
Response from cpap.com· Apr 5, 2022
Hi Peter, We are glad to hear that you received the level of service you deserve! Thanks for sharing your experience with us and we hope to hear from you again soon!
Agnes is very nice, friendly, and she provides all the information that I need with lots of patience. Overall, I enjoy my conversation her.
By Soung Yue L.
Response from cpap.com· Apr 5, 2022
Hi Soung Yue, Thank you for sharing your experience with us! We hope to hear from you again soon.
great customer service every call i have made great people, perfect product thanks
By Vijay M B.
Response from cpap.com· Apr 1, 2022
Hi Vijay, Thank you for sharing your experience with us! We hope to hear from you again soon.
Very quick and easy handling my situation.
By Levi
Response from cpap.com· Mar 31, 2022
Hi Levi, Awesome! We hope to hear from you again soon.
Crystal was Awesome I received an email that my order was canceled. I called and spoke to Crystal who let me know the machine I ordered was no longer being carried. She offered to change my order to the newer machine at the same price. I had a bunch of other questions that she was able to answer since this was my first machine.
By Aaron G. W.
Response from cpap.com· Mar 24, 2022
Hi Aaron, We are very sorry that we no longer have the machine that you initially ordered. Thank you for letting us know that Crystal was able to take care of your concerns. Please let us know if there is anything else we can assist you with.
Very helpful and patient to my questions, keep it up!
By Terence Michael E. O.
Response from cpap.com· Mar 23, 2022
Hi Terence, Thank you for sharing your experience with us! We hope to hear from you again soon.
