Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
I talked to Brandi about a self-inflicted order error and thanks to her patience and help we were able to make lemonade out of the situation.
By Joe B.
Response from cpap.com· Jun 21, 2022
Hi Joe, Thanks so much for letting us know that Brandi, provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
Brandy was wonderful to work with. She was efficient and professional. Thank you!
By Tiffany J.
Response from cpap.com· Jun 16, 2022
Hi Tiffany, Thank you for sharing your experience with us! We hope to hear from you again soon.
I needed a copy of my CPAP prescription, which took no more than 3 minutes to get. Great customer service!
By Tom H.
Response from cpap.com· Jun 9, 2022
Hi Tom, Thank you for letting us know that you received timely assistance. Please let us know if there is anything else we can assist you with.
This Company always goes the Extra Mile to help. They know their products and will get your order out to you Quickly. Can't ask for better service & excellent customer service. Mike
By Mike
Response from cpap.com· May 26, 2022
Hey Mike, Thanks so much for the kind words! We appreciate your business and hope to hear from you again soon.
Camyatta was great to work with. She confirmed the mask I had chosen would work with my machine, helped me order new discs for my AirMini, and located a coupon code which lowered the total cost of the order. She is great!
By Brian L.
Response from cpap.com· May 26, 2022
Hi Brian, That's wonderful! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
After a recent insurance and physician change, I was having more difficulty than should even be possible with getting CPAP re-supply. I have been fighting through nonsensical bureaucratic red tape for MONTHS trying to sort out some problems. I finally tried CPAP.com and finally got some actual help and resolution. Camyatta was extremely kind, patient, knowledgeable, and helpful. Also, the pricing with CPAP.com is better than competitors that have hideous service. I really wish she’d been my first call.
By Carolisa H.
Response from cpap.com· May 17, 2022
Hi Carolisa! We are very pleased to hear that you have received the needed assistance from Camyatta and that we were finally able to get you all taken care of with your cpap needs! Thank you for choosing us and we look forward to working with you more in the future.
I’ve ordered from CPAP.com twice now and the service has been great. I ordered online and accidentally used the wrong credit card. I called the 800-number and immediately spoke with a person - no hold time!! The rep canceled my order and resubmitted it for me with the right info. She was super helpful and the call took less than 5 minutes! I highly recommend ordering CPAP supplies here.
By Rebecca
The ordering process was seamless. Brandi was a great help and very friendly.
By Rita
Response from cpap.com· May 5, 2022
Hi Rita! Thanks for letting us know that you received the needed assistance. Please let us know if there is anything else we can assist you with.
