Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
I have purchased a few cpap machines from them over the years. They offer great prices and excellent service. Korinne was patient as I changed my order after placing it. Great place to get your equipment.
By Mike
Response from cpap.com· Feb 20, 2023
Hi Mike, Thank you for sharing your experience with us. We appreciate your business and hope to hear from you again soon!
Brandon (customer service) and Ashley (manager) both worked with me to get to a solution quick on an out-of-box failure while still maintaining manufacturer guidelines. Best possible solution and I am extremely grateful!
By Aaron L.
Response from cpap.com· Feb 13, 2023
Hi Aaron, Thank so much for sharing your experience with us! Please let us know if there is anything else we can assist you with.
I recently wrote a poor review because of return policy, however, they reached out to me and made things right. I really commend service and follow up like this. I am amending that post now. All my past orders were terrific and they care about their customers. Kudos to them!!
By Dave S.
Response from cpap.com· Feb 1, 2023
Hi Dave, We are very sorry for the initial poor experience. Thank you for letting us know that your concerns were resolved. We appreciate your business and hope to hear from you again soon!
the ability for Steven to explain products providing me the information to make an informed decision
By Stephen B.
Response from cpap.com· Jan 30, 2023
Hi Stephen, We're glad you received the needed assistance. Thanks for sharing your experience with us and please let us know if there is anything else we can assist you with.
Erica was GREAT! She answered all of my questions. She was very helpful with setting up my order. I very much enjoyed talking to her. She made me feel very good about myself. I give her an A++++!
By Michele
Response from cpap.com· Jan 30, 2023
Hi Michele, That's wonderful! We'll be sure to share your kind words with Erica and we hope to hear from you again soon.
Erica could not have been more pleasant, efficient and expert in her dealing with this matter! We were disconnected during the beginning of the car, and she took the time to immediately call me back, and I have to say that that is not the normal way things work. Usually a customer service agent will use that disconnection as an excuse for moving on to the next call, but Erica immediately called me back. She was as pleasant as one could be she took every imaginable step to make up my experience a pleasant one. I don’t know how long she has been working with cpap.com but she deserves the highest praise the highest pay at her level of , work experience!
By Steve K.
Response from cpap.com· Jan 30, 2023
Hi Steve, Thanks so much for letting us know that Erica provided you with the level of service and care you deserve! Please let us know if there is anything else we can assist you with.
Steven answered my call for customer service and he was great! Completely rectified my issue and did so very quickly and quite honestly in the best manner possible! Solid work, would definitely recommend this company! Thank you
By Ian S.
Response from cpap.com· Jan 25, 2023
Hi Ian, Thanks so much for the recommendation! We're glad you received the needed assistance. Please let us know if there is anything else we can assist you with.
I had a phenomenal experience. They fulfilled my order as promised and went so far as to stay on the phone with me while I emailed my prescription to ensure they received it and were able to ship the device out as soon as possible. Highly recommend.
By Tyler R.
Response from cpap.com· Jan 23, 2023
Hi Tyler, That's great! Thank you for sharing your experience with us, we hope to hear from you again soon.
