Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 19 reviews with 2 stars · Clear filters
I've changed my review because Daryl C. lied about having a CPAP machine in stock but still charged my credit card. Fortunately, I contacted CPAP.com and spoke to another representative who helped rectify the situation.
By AW
Response from cpap.com· Sep 16, 2021
Awesome! We'll be sure to share your kind words with Daryl and hope to hear from you again soon.
After placing a very expensive order and finding no tracking information available I tried to reach a rep by phone, text, email, chat and contact form. Chat lines were always down and multiple tries by phone were unsuccessful even after being on hold for 20+ minutes. Email and contact form communication was not returned. Finally I got through to a nice representative by phone, who sent me another tracking number. Then I found my order had been shipped by the notoriously slow Smartpost, and that it will be two weeks before it reaches me. I will not be buying from cpap.com again.
By InnerAlliance C.
Response from cpap.com· Jun 14, 2021
We're very sorry about the difficulty you had reaching us. We are currently short staffed and receiving an unusual number of calls. Also, we are very sorry for the delay on you receiving your order, but please keep in mind that we have expedited shipping options available, which will allow you to receive your order as soon as next business day. If you would like to speak with us further regarding shipping, or any other concern, please feel free to email us with your contact information and we are happy to give you a call back. We hope to hear from you again soon!
I've bought from this company for a number of years with great results. Recently, they have undergone a website redo that is fraught with problems. I tried to do a purchase with PayPal which blew up mid transaction. After a week of emails, I ended paying directly on PayPal and providing cpap.com the transaction number. They admitted they had issues with PayPal integration with the new release...simple question...why offer the option if you know there are issues.
By Jim H.
Response from cpap.com· Apr 23, 2019
Hi Jim, we are very sorry that you had problems making your payment online via PayPal. As with any change, there are a few glitches that our IT department will continue to attack as they arise. Thank you for your patience during our website upgrade and please let us know if there is anything else we can assist you with.
