Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
Cpap.com was extremely helpful and Brandy T was very professional and helpful with my order.
By Kenny
Response from cpap.com· Mar 5, 2020
Hi Kenny, that is wonderful! We are glad Brandy, provided you with great service. We hope to hear from you again soon.
I just got off the phone from talking with Brandy & I told my son that I wished every customer service call could be as pleasant and helpful as this one was. Brandy made the process of ordering by phone easy. She was clear, friendly and professional. I'd give her a "10" if I could.
By janie
Response from cpap.com· Mar 5, 2020
Hi Janie, Thanks so much for taking time out to share the experience you had with Brandy! We'll be sure to share your kind words with her. Please let us know if there is anything else we can assist you with.
Brandy was very helpful with helping pick the right machine and supplies. I will get my supplies from cpap.com.
By Bernie
Response from cpap.com· Mar 4, 2020
Hey Bernie, thank you for letting us know Brandy, provided you with great service and we look forward to hearing from you soon!
Great service. Have been a customer for years. Always had great products and service. Highly recommend
By Jim
Response from cpap.com· Mar 3, 2020
Hi Jim, That is awesome! Thank you for being a loyal customer and the recommendation. We look forward to hearing from you again soon!
Agent Heath R. worked with me to consolidate two orders saving me $18 in shipping costs.
By Al B.
Response from cpap.com· Mar 3, 2020
Hi Al, We are glad to hear Heath, managed to save you some money! Please let us know if there is anything else we can assist you with.
When I called customer service answered I was ready to walk away with just a refund, but when your agent "Health" answered, he was able to LISTEN to my issue, and was able to quickly recommend a working solution. I felt very satisfied and will definitely do business with CPAP.com again. PS. Your website also looks great and easy to use.
By Jorge de la T.
Response from cpap.com· Mar 3, 2020
Hey Jorge, that is wonderful! Thank you for taking time out to share your experience with us. Please let us know if there is anything else we can assist you with.
Kyria was very kind and helpful - much appreciated!
By Carol
Response from cpap.com· Feb 28, 2020
Hey Carol, we are glad to hear Kyria, provided you with the service you deserve! Please let us know if there is anything else we can assist you with.
We had the luck of working with one person, Kyria. She went beyond what is expected and made sure our needs were met. She never lost her professionalism and always offered to do one more thing. She made our experience good, considering we had issues with the clinic providing the prescription to cpap, she made sure the equipment was sent out same day. Great employee!
By Teresa T.
Response from cpap.com· Feb 28, 2020
Hi Teresa, that is wonderful! Thank you for sharing your experience with our company. We will share your kind words with Kyria. Please let us know if there is anything else we can assist you with.
