Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
cpap.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,005 reviews with 5 stars · Clear filters
There was a change to an order I placed and Dasha handled it in a very professional, courteous, and friendly way. You might call it service with a smile
By plh
Response from cpap.com· May 4, 2020
Hello, that is awesome! Thank you for sharing the experience you had with Dasha. We hope to hear from you again soon.
Was shocked how easy it was to get the equipment I wanted. Was dreading the back and forth with the prescption from my provider but was able to resolve a minor discrepancy during a very quick and cordial conversation with Brandy and a brief email correspondence with Tiania. Before i placed the order I also used the online chat where a third associate gave me some advice and answered a couple of questions. Very impressed!
By TR from N.
Response from cpap.com· May 4, 2020
Hey TR, We are very glad to hear that you received the service and attention you needed during all interactions with our company! Please let us know if there is anything else we can assist you with.
Heath was most helpful and very patient as I was trying to figure out how to affix my new mask to the headgear. As a new CPAP user, Heath truly made a difference for me today. Thank you, Heath!
By Doris G.
Response from cpap.com· May 1, 2020
Hi Doris, I'm sure Heath, would say you're most welcome! Thank you for sharing your experience with us and we hope you are enjoying your new mask. Please let us know if there is anything else we can assist you with.
I got great service from Heath at CPAP.com. I found out things about my CPAP machine that I would have never known if it had not been for Heath. I learned there was a way to print out a report for my sleep doctor which I never knew before. He walked me through how to do it, told me about different products that I might want, the prices, alternatives, and was just a really great customer service rep. Great experience!
By Pam P.
Response from cpap.com· Apr 29, 2020
Hi Pam, That is wonderful! Thank you for sharing your experience with us. We will be sure to share your kind words with Heath, Please let us know if there is anything else we can assist you with.
Never had any issues with products from this site. Had a great experience with DASHA from customer service when I mis-entered a shipping address. Thank you Dasha. She was warm and very personable as she saved my bacon.
By John W.
Response from cpap.com· Apr 27, 2020
Hi Jon, Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Great customer service!
By Brad A.
Response from cpap.com· Apr 22, 2020
Hi Brad, we are glad to hear you were provided with great service! Please let us know if there is anything else we can assist you with.
Dasha did a great job. I always get great service from cpap.com and I’m glad today was no exception!
By Bob
Response from cpap.com· Apr 20, 2020
Hi Bob, that is wonderful! Thank you for being a valued customer and we hope to hear from you again soon.
I spoke with Nadeara today as my order arrived and I found I had picked the wrong sizes. She helped me find the fitting guides and reorder in the correct size. I am looking forward to getting my new sizes in 3-5 business days. Thank you Nadeara for all your help. Kind regards, Linda
By Consumer
Response from cpap.com· Apr 16, 2020
Hello, i'm sure Nadira, would say you're most welcome! Thank you for sharing your experience with us and please let us know if there is anything else we can assist you with.
