Product not delivered and poor customer service.
I placed a shutter order on September 4th. At the time I placed the order, the items were expected to ship around September 25th. By October 1st, I had not been contacted about shipping, nor did I receive my order. I contacted customer service via phone. They didn't answer but instead started a chat via text. during the chat I was advised my order was in the final stages. It is now October 8th and I still don't have my order, nor have I been contacted about shipping. I have called the company a couple of times. They don't answer, nor do they return my message. This has been an extremely frustrating transaction. I have asked for qa full reimbursement since they don't seem to be able to deliver their advertised product and I will not be using this company again. Nor do I recommend it to anyone.
By Janyce W.