Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
42 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Visit your local Cottman Transmission and Total Auto Care Center in Norfolk for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is Still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.
Cottman of Norfolk (cottmanofnorfolk.com) has 42 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 33 reviews with 5 stars · Clear filters
I had a complete motor change out done on my 04 F150. So far I have been very satisfied with the service. I had a small oil leak. They fixed the issue no problem.
By TODD
Response from Cottman of Norfolk· Aug 9, 2017
Hi Todd, thank you for trusting us with your F150! We're glad it is running well, and that you have been 100% satisfied in the repairs you found from our team. Gratefully, Cottman of Norfolk
Perfect clutch install in my 2005 g35 , but unfortunately upon leaving the shop I made it no less the 5 mile before having my infinity totaled... drove great until then 😐😐😐
By TIM M.
Response from Cottman of Norfolk· Jul 24, 2017
Tim, thank you for the compliment of our work! We're incredibly sorry to hear about what happened after you left! That's a terrible bit of luck, and if there is anything we can do to be here for you, please give us a call. Gratefully, Cottman of Norfolk
They did a great job. Came in with a car that didn't run but walked out today with it running like a charm
By CLAUDIA N.
Response from Cottman of Norfolk· Jul 20, 2017
Getting your car running like a charm was our honor and pleasure, Claudia! Thank you for your perfect rating, feedback, and generous business! Gratefully, Cottman of Norfolk
Thanks for helping me to find out my problem!!when no one else seems to no what they was doing to find out we're my noises was coming from....
By ALDEN W.
Response from Cottman of Norfolk· Jul 19, 2017
It was our pleasure, Alden! Thank YOU for letting us take a look at what may have been causing the noises, in order to help you get back on the road. Gratefully, Cottman of Norfolk
GREAT PLACE, HONEST PEOPLE, FRIENDLY AND WARM ENVIROMMEMT!! THANKS FOR ALL YOU DO!! Debbie Brooks
By DEBBIE B.
Response from Cottman of Norfolk· Jul 19, 2017
You are most welcome, Debbie! Thank you for being our customer, and then for taking the time to say you've found honesty, friendliness, and a positive atmosphere, here at our Cottman. Gratefully, Cottman of Norfolk
HAPPY TO HAVE TAKEN MY TOYOTA RAV4 FOR TRANSMISSION REPAIR.. MY FRIEND RECOMMENDED IT TO ME AND AFTER MY EXPERIENCE I UNDERSTOOD WHY.. YOU CAN TELL THEY VERY NICE PEOPLE WHO CARES ABOUT THEIR CUSTOMERS CONCERNS AND WHO ARE WILLING TO HELP YOU IN ANY WAY TO MAKE SURE YOU HAVE TRANSPORTATION WHILE YOU CAR IS BEING FIX.. GREAT PROFESSIONALS, GREAT PEOPLE WHO MAKE YOU FEEL AT HOME. BOB AND CINDY SINCERELY CARE ABOUT THEIR CUSTOMERS.
By EXALTACION (SANTI) Y.
Response from Cottman of Norfolk· Jun 28, 2017
Caring for our customers is what we live for, and we appreciate the time you took to share such great feedback about the experience you had getting your Toyota repaired! A big thanks to your friend as well, as his recommendation means the world to us. Gratefully, Cottman of Norfolk
It is not a secret that little car......MGB.....1979....is A big fun car and I must drive it and drive it....so it is needy ...Again COTTMAN has gone the extra mile....i trust my vechels in the HANDS OF COTTMAN TEAM..... thank you for your family atmosphere, honesty, efficiency....
By CATHY D.
Response from Cottman of Norfolk· May 9, 2017
Your trust means a lot, Cathy, and please know that we love your car too! It will always be a pleasure to assist you with its needs, and we look forward to serving you for many more miles down the road.
The guy who works on the cars is great!! & very nice. They did run me around a little but nothing to the extreme. I will say they need a new lady answering the phone/front desk. Think her name is Catherine, carol whatever! She's nasty & gets smart over the phone. If I wasn't in a rush to get my car I would've laid her a** df out👊🏾👊🏾
By Ms B.
