Costa SunglassesReviews of costadelmar.com

I've had my c-mates for about 2.5 years. The rubber that goes around the nose area starting coming off, then broke off. I contacted Costa to see if I could get the replacement rubber. What i got was an offer to purchase another pair at a slight discount. These glasses were $400! Ill never purchase Costa sunglasses again, nor would I recommend Costa sunglasses to anyone. Extremely expensive and disappointing.

I have had Maui Jims and Ray Bans, the Rincon was my first and last pair of Costas. The glasses look nice when you get them (feel very cheap) and mine started to fail less than 2 years from purchase. On both lenses the sides are showing a rippling effect. It isn't in my field of vision yet, however, I think it is only a matter of time - both lenses are damaged. I only clean them with warm water and soap then dry with microfiber towel. These aren't even my daily worn sunglasses, I use Goodr glasses for yard work and running. These are truly overpriced Goodr sunglasses, they feel the same and the lenses don't appear to hold up any better. I was hoping for a better outcome, save your money and look somewhere else. I tried to post a review on their website and its locked out, you have to do it through this site. They cherry pick the reviews of their glasses to show on their website. I was surprised, but not really, to see on Trustpilot a 3.1/5 rating out of 1400 reviews or whatever and on their site the Rincons are 5/5 with 24 reviews. Switch and bait crap. I also tried reaching out directly to them and gave up frustrated because they limit you to two sentences when writing them

Most frustrating online purchasing process of my life (58 years old). I applied my vision insurance to the buying process and it was anything but straightforward. First off Luxottica/Costa was offering free, expedited shipping and free “ responsible shipping”, when I got to check out, it would not allow either to be selected. Going through the process a few times the price for the glasses changed multiple times. $25 engraving was an option, but did not show up at checkout, I have no idea if it will happen or not. Final price was $258, when I confirmed my cart, the price changed to 308 with no explanation, the price also did not add up correctly on the sales slip. Waited an extra day and try it again, Luxottica was now offering a free shirt, nice right? No! Couldn’t change the size…AND WORSE at checkout you could only use your eye insurance for one item and the Luxottica website would not let one remove the free item! Therefore, I could not use my insurance benefits, almost tripling the cost. Waited another day for the free shirt offer to go away, was able to complete the process this time, but the numbers still did not add up correctly, AND The free shipping offer, expedited and responsible, had lapsed. I will reach out to customer service Monday morning. I take sunglasses very seriously, and have been a big fan/user of Costas for 25 years. Hopefully the Internet experience with multiple glitches isn’t indicative of the quality since Luxottica bought them out.

I’ve had the same pair of glasses for almost 11 years now I can’t replace the same pair this is ridiculous.

Let me first say that I love Costa Del Mar’s products. Their apparel is excellent and very fairly priced and their sunglasses are high quality and last forever! My issue with Costa is their customer service, specifically their Crew Points reward program. I have been ordering from them for at least two years and have enrolled in the program multiple times. I get daily emails from them for the program and all their specials. But I cannot find where I am getting their points. When inquiring today, they told me I wasn’t enrolled and they could not back-credit for the thousands of dollars I have spent with them. This is unacceptable to me. Luxottica just refused to do anything to satisfy me. I will be reconsidering whether to continue to shop with them, no matter how much I like the product.

I purchased a pair of Grand Catalinas a few months ago and love them, great frame and glass. The main reason for purchasing them was the removable side shields, I lost one to a wave while fishing and there is no way to purchase replacements. I am told by Costa that shipping the glasses in for "repair" is the only way and will take weeks. Great glasses, pretty poor "repair" program.

Good sunglasses, but not for the price and no warranty. They will fall apart after a few years. I have the Tuna Ally model, and the rubber separated from the frame. No warranty under new ownership. I also had another pair with the plastic lenses, and the material separated between lenses after just 6 months. Edit: I did contact the warranty department in 2019 about the lenses - and the sunglasses were replaced quickly and efficiently. The customer service was excellent. No receipt required! Awesome. I contacted the warranty department this year (2025) to see if they would fix the Tuna Ally after the frames fell apart, and they said they would not accept the warranty claim without "Proof of Purchase". The glasses were a gift and I don't have a receipt. They will not honor the "lifetime warranty" as advertised when the product was originally purchased. This experience is extremely unfortunate, and appears to reflect the new direction EssilorLuxottica is taking the Costa Del Mar brand. I will never buy sunglasses from this brand or it's affiliates ever again.

After my previous (Bolle) sunglasses had worn out to the point of requiring replacement, lasting me ~10 years and countless wilderness trips from skiing to fishing, to hiking in remote mountain tops, I decided to purchase a pair of Costa glasses on recommendation from someone who had very good experience with their 'Tuna Alley' model they used as a fishing guide. The Reefton Pro model I purchased was quite expensive, and I was hoping they would be at least comparable to the performance and durability of my previous Bolle glasses, however I would have accepted the loss if I were to damage them during a wilderness excursion as there are practical limits to any manufactured product durability. To their credit the lens is very good, however the frame appears to have all the durability of a bone china teacup. Approximately 6 months of using them for little more than driving or urban usage, never actually taking them into any harsh environment, I dropped them from waist height to the floor at the checkout of a store, which caused the frame to crack in two. 'no problem' I thought, Costa is a very reputable company with a high end product, I am sure they will stand behind their product and take care of their customers. After going through their warranty process I was pretty shocked to discover that they did not consider this issue to be covered under warranty. They offered a discount on a replacement pair, but that really doesn't leave me satisfied as the product clearly does not function as the impression I was given by their marketing and reputation. If sunglasses this fragile are not expected to handle a waist height drop then they should come with a clear warning to better set customer expectation. They were not stepped on or abused or dropped from an extraordinary height, to be clear I would have accepted if the frame had failed from this type of damage, but they simply got dropped from waist height. Reading other reviews online this seems to be a common theme. The lenses are great, but I would highly recommend anyone that doesn't want to put more care into managing their sunglasses than a new-born infant to avoid this product.