Costa SunglassesReviews of costadelmar.com

Twice on the same frame within less than 2 years the craftsmanship has failed. The frame cracked and they only offer a discount on a pair. The first time I too the loss I paid $140 for a $280 of reef pros. The second time they literally cracked while on my head and they won’t cover it.

Have a pair of Diego glasses, the frame cracked and submitted a claim for repair or replacement, service center was a nightmare, sent pictures two times and then denied, but said to start new claim due to quality of pictures. My password dosen't work, said they would fix never did. tried to contact with chat and service was not working. Have had Costas for 15yrs but this experence is horrible. Have original box and reciept/2 year warranty/purchased 4/24. Worst coustomer service EVER!!!!!!

Had glasses for approximately 6 months. The nose pad fell off. I still had the receipt and paid extra for warranty with costa and they would not fix or replace the sunglasses. They did however offer me 50% off a new pair. Why would I purchase a new pair if these pair didn’t last 6 months. Terrible customer service took two weeks to get a response. The sunglasses are not cheap to purchase and should last longer than 6 months. Save your money and buy from a more reputable company!

The whole thing was sketchy today. Credit cards all being declined, people hanging up on me. Then telling me my frames were out of stock. Talking to people at Costa seems completely counterproductive.

Having owned Costa sunglasses for more than 15 years, they were always bought for their lifetime warranty against defects and workmanship. I have owned many of the frameless designs including Cayman, Gulf Shore and Ballast. They all crack at the screw support at top above nose bridge. They fail to secure the hole for screw with a plastic inset and washer to reduce any normal shock, heat expansion, and wear. Well Costa has now sold out to a major corporate giant and silently removed their lifetime warranty. It was even printed on their boxes including my Ballast. So when provided copy of warranty and glasses with reoccurring issue, they declined warranty as user issue. Then they started demanded proof of purchase even after their records show it was replaced for same issue about 12 months prior. Costa failed to honor warranty and failed to upgrade product which would cost less than a dollar on a 225.00 sunglass. In looking thru google, you will find a class action lawsuit currently open for “warranty” and “service” issues. Truly a great company that sold out and went downhill to try and move upstream. Shame on Costa. UPDATE : Contact to Costa Client Services was of no help. They simply provide a similar form (or Ai) based reply. No true assistance just the appearance.

My original review was replied by Costadelmar.com to email my situation and they would look into it. So I emailed them my receipt which only had them a week or two and the situation and over a month later I have heard nothing back. Ive just decided to cut losses and go with a different company with customer service and warranties that are valid.

It was the repair service experience that was completely ridiculous! I broke the glass lens on my Sullivan's. I sent them off for repair and paid $136.00 to have them fixed since they were "out of warranty". I rec'd an email from USPS with tracking info saying they were rec'd by "someone" at the McDonough, GA facility. I waited probably close to 2 weeks before I contacted Costa for an update. I chatted online with a rep and was told it takes (I think he said) approximately 15 business days? So I waited another week or so and "chatted" again with a rep who said he could see where they were rec'd but didn't have any other information. So he escalated it to a higher dept and said I would receive an email within 48 hours with an update. I rec'd an email from Costa stating that because my sunglasses had been LOST (even though USPS tracking stated they had been rec'd) that they were "gifting me" (basically) with a coupon up to $300 towards a new pair, which of course, I used because they "lost" mine and I needed a new pair. I paid $269.00 originally for the sunglasses 2 years ago that I sent in for repair this past September. Add that to the $136.00 that they charged me to have them fixed (and then to be lost) adds up to $405.00. So even though the coupon covered a new pair of Sullivan's, which are now $285.00, I'm still out $105.00 due to them "loosing" the pair I sent in. I have been a Costa customer for many MANY years (used to be an Oakley customer but decided to switch to Costa). I've heard a lot of people complaining about Costa's warranty for a while now. It's definitely not what it used to be! So, yes, I now have a new pair thanks to their carelessness, but I will NOT be purchasing Costa's ever again (nor Oakley's). I mean HOW does a company "lose" a pair of sunglasses even though you have tracking information showing they were rec'd??? I'm not a "happy" customer.

This is the worst customer service I have ever experienced. I placed an order in the evening EST, caught an error in the shipping after purchasing and went to contact support immediately. There is no phone number or email to contact listed on the US site and the chat feature is only available 9:00am-4:30pm EST. I received an email that there would be a delay in shipping which initially was a relief, but come to find out that was false and they had shipped the order overnight. I was on the chat at 9:05am EST, was told there is only an hour of time between when you place an order and Costa can modify the delivery address, but they could cancel it. I then received an email saying the cannot cancel the order because it already shipped so try the post office. Essentially glasses will be delivered to an address that I no longer reside at and I will have paid for them. I will now have to go through the credit card to file a dispute to get any funds back. Terrible experience. Don’t make an order after 4:30pm and expect to get any help the following morning when you can reach someone, you will also be screwed.