CostaReviews of costa.coffee

Had to share this as it made me laugh!! For details see my previous reviews I have now received an e mail asking me to review my experience - good I thought- I will let them know how useless the customer care is Click on the link - ooops it says something has gone wrong - they can’t even get that right!!!

William Harvey Hospital Ashford. I am on a fat free diet pending operation. 1. No oat milk for days. 2. When it turned up, ordered a large oat latte & it was watery, no froth. 3. Took it back, ordered another & it was nearly cold, just like warm.

Worst customer services ever. I was unable to find out the balance of my costa gift card online so contacted customer services who informed me there was £20 on the gift card.When I went to costs a few weeks later ,I was informed that the card had expired. I wrote back to customer services to say that I was disappointed that they hadn't informed me it was about to expire.The reply was to offer a free coffee as a gesture of goodwill. I know that these companies are able to reinstate the giftcard balance and think they could have at least reimbursed half of the balance. Myself and my family won't be visiting Costa coffee again.

Another disgusting coffee shop. Weymouth branch is tired, dirty and unhygienic. The toilet facilities are so awful. Costa show nothing but contempt for customers by how they think we want to dine in a filthy, dirty sitting area. Tables are left dirty, no soap, or toilet paper in the toilets. I went in there one day and someone had left a bit of poo in the sink! when I told the service people they just closed the toilet and said this always happens. I'm sure this is where Covid originated.

My wife & I have been unable to open the Costa App, unable to reset our password as Costa never send the reset email. We have tried the Costa "Contact Us" form but have yet to recieve a response & of course you CANNOT PHONE THEM" Pathetic customer service * we will have lost out on our loyalty points/beans. Generally good coffee but Pathetic H.O. customer service.

Handforth retail park . Just awful! I dont know what has happened to the cakes but mine tasted wet! not like any cake I have ever had. could only manage a small bite. Would have complained but the queues were massive. Uncleared tables and food on the floor. Coffee pretty poor and the whole thing overpriced. Not going to Costa again

Went for a coffee in Costa in the Next large store in Camberley whilst waiting for my car to get its MOT in local garage. Only wanted a small latte. It was horrible, barely luke warm and very weak, and VERY overpriced! Staff unfriendly and no politeness whatsoever ! Wanted to go back and complain but queue was getting longer and the staff looked absolutely miserable. Looked around and tables dirty and not being cleared up, loads of crumbs on floor under my table. Won't be going back there again !

Costa old bawn, very rude staff. Please train them to be nice to customers and not argue over the names of the cake slices. Not going back ever agin.