CooperVisionReviews of coopervision.com

Compro lenti a contatto Cooper vision da anni dal sito LENTIAMO (che è un azienda molto seria), ho già avuto problemi l'anno scorso con un lotto di lenti toriche, chiesto il rimborso ma CooperVision ha risposto in maniera arrogante che non avevano riscontrato problemi sul quel lotto. Oggi aprendo un lente si presentata rotta e anche questa volta con arroganza hanno risposto al distributore LENTIAMO, che non avevano riscontrato problemi anche a questo lotto. L'azienda lentiamo in entrambi i casi mi ha rimborsato di tasca sua le lenti, la "grande COOPERVISION" non ha la forza per rimborsare un paio di lenti. Che dire si sono comportati da poveracci, meglio non comprare da loro.

Last year I purchased a year supply for the first time. I didn’t purchase my contacts from where I had my exam but they approved my rebate of $200. This year, I did the exact same thing. They denied it. When speaking with customer service and a supervisor they told me I got lucky last year. You must purchase your contacts from the place you had your eye exam. Even after explaining that it’s misleading and they approved it last year and asking them to make a one time exception.. the supervisor became short with me and put blame on me. I would understand if I had sent in the wrong documents or missed something. I have never purchased a year supply before or filled out a rebate form. I figured because they approved it, I did it correctly. How this company stays in business with such rude customer service and misleading acts is beyond me. I will be looking into a different brand/company for my future contact purchases.

Sadly can't give zero. Abysmal company. Been waiting on a contact lens delivery since 8th July. They've changed the design on the box ! I couldn't give a fig what colour the box is !! Have to keep getting emergency supplies from Specsavers.

I recently had a terrible experience with this company's customer service and product quality. Their rebate window is incredibly short and inflexible, causing me to lose $80. The redemption period is buried in fine print, making it easy to miss. The quality of their contacts has also significantly declined. They have become extremely drying and uncomfortable to wear. It's clear this company has no interest in helping their customers or maintaining product standards. If you want to avoid losing money and dealing with poor quality, steer clear of this company.

CooperVision denies customer rebates Be careful - if you happen to order your contact lenses even a month early, they deny providing you the rebate. They use loop-holes in their process to deny your rebate claim.

Awful awful lenses. Bought them from vision direct as they were recommended as an alternative to the lenses I used previously which were discontinued. They gave me eye sores and they were so drying one of them fell out of my eye while I was driving! I'm will be throwing my last pack away. Very expensive lenses and total waste of money!!!!

We recently bought 4 packs of 3 lenses of biofinity energys to give it a try and are utterly disappointed. 71€ down the drain for nothing. The lenses are drying our eyes out a lot and are so uncomfortable to wear. The best way to describe it is as if your lenses were inside out, that horrible feeling except they are the right way in. Horrible!

I have been a user of coopervision contact lenses and solutions for over 25 years with specsavers. A few weeks ago I received an email from coopervision stating their solution I have used for over 9 years is being recalled as it does not meet the minimum standards required to disinfect the lenes. I was offered a £6 refund to cover the cost of replacing 2 months supply of solution. The cheapest monthly solution is around £13. Really poor on Coopervision to provide so little for long standing customers. Sent a customer email complaining about level of refund and received no reply. YOU HAVE LOST MY CUSTOM