CooperVisionReviews of coopervision.com

Trashiest contact lens I've ever purchased was from them. I used to wear Acuvue but decided to try this brand just this once. I got Coopervision Biofinity bi-weekly, and it's so bad that even a brand new set of contacts is difficult to be removed from my eyes. This has never happened before when I used other brands. Today, after spending 10mins trying to get the contact lens out of ONE eye, I've decided to take the time to write a review about it. (I don't ever write reviews anywhere except if it's super trashy like this)

This was the response to a defective lens. I honestly expected more. Very disappointing. As per the Rep : The supplier do not deal with the public directly and will revert you back to the practice. The Rep has advised… The supplier can only assess the worn lenses against a sealed unused lens that has not been worn and then analyse it for manufacturing faults. If after the 2nd lens off the same box tore then generally a customer will bring back the box with the remaining lenses and advise us that they having difficulty with the lenses. However, when you do come for the eye examination, we will trial you first on a different lens design before you order any lenses

I would give 0 stars if possible. I’ve had Dental extractions that were more pleasant to experience than this company’s rebate procedure. Their customer service has to be some miserable old woman that gets her rocks off giving people a hard time. Will never spend money with them again.

Negative-5. On customer service. Lucky to have good multifocal lenses I guess, but I paid a hefty price for some quality that should already be there. Their so called promo for the 50$ rebate was a complete joke. All the information required was sent over and over again just to be told to apply what was needed in a certain portal on the most unfriendly, unworkable site to submit one (rebate promotion). It seems like they just made this site difficult or impossible to navigate through on purpose. Just absurdly difficult…not paying for this fat over glorified price again for basic quality. And their Promo rebates are an empty hook.

Garbage customer service. What an awful company to deal with. We unfortunately failed to notice the 6 month expiration date on the rebate credit card that was issued. When attempting to contact CooperVision by phone you can't reach a person. My email attempts have just been responded to with their terms and conditions. Clearly their hope is that people won't notice the comically short expiration date on the credit cards and allow them to keep $200+ each time. Shame on you all.

We received a debit card for the $220 rebate. It will expire in 6 months. I logged into the website and the card is supposedly active. It has been declined three times. I have checked their website for the card and it looks like it should be working. Maybe it is only for more vision products but I can't see that restriction anywhere. I am calling my representative. Rebates that use debit cards or gift cards need to be made illegal.

If I could give zero stars I would. This company is a joke, their contacts are a joke, customer service is the worst I've ever experienced and the rebate is nothing more than a scam. Avoid and stay away at all costs!!!!

Please do not make your child use misight contact lenses for myopia management, after 2 years of using my son got an eye infection and with the UK NHS system still struggling to get proper treatment from 6 months, they market as contact lenses as safe but once you get something it will be bad.