Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
70 reviews
Cool ToolsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cool Tools is a family-owned, women-owned company in Jefferson, Wisconsin, making tools and supplies for metal clay, jewelry making, enameling, and metalsmithing. We've been at it since 2006.We design and manufacture our own metal clays and tools, and we carefully pick the rest of what we carry. Every tool gets tested by people who actually use it, often in their own studios. We're a small but mighty team in a warehouse in rural Wisconsin (with a few office cats). When you order, someone here packs it. When you write to us, a real person writes back.Whether you're making your first ring or your hundredth, we're here to help you create with confidence. Mistakes are normal, trying again is encouraged, and no question is too basic.Our only official store is cooltools.us.
Cool Tools (cooltools.us) has 70 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 65 reviews with 5 stars · Clear filters
I love Cool Tools! Their products are high quality and their customer service is stellar. My go to metal clays are Aureus bronze and Cyprus copper for most of my base metal work. Both clays are very easy to work with and yield great results. I appreciate the learning center. I refer to the content frequently.
By TJE
I love Cooltools.us!! They ship fast and always receive great quality supplies! If I need customer service which isn't very often, they are so helpful!! Cooltools.us is my go-to!! 💗
By Lori N.
Fast shipping and great customer service!
By Diana M.
Very good feedback and instruction
By Sylvia S.
Always great products from CoolTools! ⭐️⭐️⭐️⭐️⭐️
By Kara Z.
Great service and continues to carry PMC and assorted tools.
By Fred L.
Great quality tools, quick delivery.
By KA
Cool tools has been very helpful, my items are delivered quickly, and come packaged thoughtfully. Their help vidros are very useful and customer service is kind and easy to access.
By Carrie
