Cook's DirectReviews of cooksdirect.com

I ordered online with no assistance. Everything was self explanatory and I received the product undamaged in a timely manner.

I never got any tracking information. Also, the package took over a week to get to me, when it was supposed to take a few days.

Best price I could find for what I bought, and I shop pretty hard when I am buying online. I would give 5 stars except there was no shipment notification or tracking information given. A week after ordering, I had to call to check on my order, was told it would ship that day or the next, and it then arrived the following day. (I selected regular ground shipping, so didn't expect it to arrive much sooner than that but since it was a business purchase, needed to know when to expect it.) Also, item apparently drop shipped from mfr, (if that was noted on the listing I didn't see it) which I would have liked to have known as that usually adds to shipping time. They did not tell me that when I called, either. That said, I received my items by the time I needed and was very pleased with them. Will definitely shop with them in the future.