all good
delivery of carbon steel pan was on time and damage-free.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 134 reviews with 5 stars · Clear filters
delivery of carbon steel pan was on time and damage-free.
By customer
fast delivery and the lowest price I've found anywhere !! Always compare but C.D. is on my list for first option.
By Mike S.
Response from Cook's Direct· Feb 23, 2018
Thank you for your order. We are very glad that you are happy with your purchase. Thank you for taking the time to post a great review. We look forward to helping with your kitchen needs in the future.
Order was delivered quickly. Prices are great!
By customer
Response from Cook's Direct· Feb 23, 2018
Thank you for your order and for taking the time to post a great review!
I purchased the pan for my husband and he is in love. Says it is the best thing ever!!!
By Michelle
Response from Cook's Direct· Feb 21, 2018
Thank you for your order. We are very glad that you are happy with your purchase. Thank you for taking the time to post a great review. We look forward to helping with your kitchen needs in the future.
Fast services , next time could you attach my e mail to the tracking
By customer
Response from Cook's Direct· Feb 20, 2018
Thank you for your order and for taking the time to post a review. I will forward your request to the proper department. Let us know if we can help with anything else.
Great product went back and bought a second one!
By Louise
Response from Cook's Direct· Feb 14, 2018
Thank you for your order and for taking the time to post a great review. We appreciate you!
Good website, clear ordering procedure, prompt shipping, and good customer service.
By John
Response from Cook's Direct· Jan 30, 2018
Thank you for your order and for taking the time to post a great review!
Easy to order and got it within a week
By Kathy
Response from Cook's Direct· Jan 24, 2018
Thank you for your order and for taking the time to review Cook's Direct. We appreciate your business and look forward to helping with your kitchen supply needs in the future.