Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 134 reviews with 5 stars · Clear filters
Got everything that I needed in a timely fashion
By Don J.
Response from Cook's Direct· Apr 20, 2020
Hello Don, Thank you for taking the time to leave a great review. We appreciate your business and look forward to helping you with any future kitchen supply needs. Have a great day!
Easy to order. Prompt delivery. Exactly what I was expecting.
By customer
Response from Cook's Direct· Jul 31, 2019
Thank you!
Excellent, easy to find product, quick delivery
By customer A.
Response from Cook's Direct· Jul 31, 2019
We're happy to serve you!
Got what I ordered, took a few days longer that I expected.
By customerJoe M.
Response from Cook's Direct· Jul 31, 2019
We are sorry the delivery was not more prompt. If you ever have questions about a delay or anything please don't hesitate to call us! We will try to do what we can to expedite.
Service was fast and accurate. The price was a little higher than I expected, but people do have to make a living.
By customer Timothy P. F.
Response from Cook's Direct· Jul 31, 2019
Thank you, Tim! Happy we were able to get it to you quickly and promptly!
Quick shipping and works well!
By Luke
Response from Cook's Direct· Jul 31, 2019
Happy to hear it, Luke!
Fast shipping! Great Product....Awesome!!
By J. R.
Response from Cook's Direct· Mar 12, 2018
Thank you for your order and for taking the time to post a great review!
My order was delivered sooner than I had expected
By customer
