Quick attention to a problem I had with a bottle cooler.
Happy with corrections made.
By Isadore
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 134 reviews with 5 stars · Clear filters
Happy with corrections made.
By Isadore
Very easy website to maneuver. Prompt delivery and arrived exactly as deacribed.
By Mary Beth R.
Easy site to navigate, easy to use. Timely delivery
By Bruce
Order was shipped out in a day.
By David
They had my item in stock when no one else did, at a fair price, and delivered it quickly
By Kevin
Prompt delivery
By PayPal
I chose this company because they were close to Iowa. The products I ordered were received in time for an event that it was imperative we use to operate. Thank you Cook's Direct for processing my order so quickly.
By Debbie
Purchased a steam oven and loved it so much I bought another. 2nd one however I was sent an open box item. I contacted their CS department which was very helpful in remedying the situation. A new item was shipped to me and a return label provided. Happy customer.
By PayPal