40% Conversion drop - Paid $1750
I paid for the 2.5k USD conversion audit. And I got a good discount of 750 USD. Things started fine, but Jaka forgot to include feedback on some of the most important parts of my website. Additionally, I had some clarification questions on the points he gave me. Not much, thread could get as long as 2 back and forths. As a result of this, he already moved fairly quickly towards "end of scope" arguments, which didn't feel nice. Especially because he took really long to respond. Eventually after I implemented everything, I saw a drop of 40% in conversion on my most important KPI on my branded traffic. When I emailed Jaka, no response. I realized he wouldn't want to help, so I asked for the refund which he promised according to his website. 4 times. Zero response. He never got back to help. Nothing. I don't care if things go wrong. But literally ignoring after the results of the audit show a 40% drop. And not providing a refund when a refund is widely promised across the website, is just highly unethical to me. I would never work with this person ever again in my life. But at least he taught me it's possible to take high ticket sales without featuring trustpilot across your website.
By Tom