Dear Continental Finance Customer…
Dear Continental Finance Customer Service, I am writing to respectfully request a goodwill adjustment regarding a late payment that was reported to the credit bureaus on my account. I was completely unaware that my automatic payment had been canceled and had no knowledge that my account had become past due. I had relied on the automatic payment arrangement and believed my payments were continuing to be made as scheduled. At no point did I intentionally miss a payment or ignore my obligation to pay the account. Had I known that the automatic payment was no longer active or that my account was becoming delinquent, I would have immediately taken action to correct the issue. Unfortunately, I did not receive any notification that the automatic payments had stopped or that my account was falling behind, and I only became aware of the situation after the late payment had already been reported. As soon as I learned of the issue, I took responsibility and addressed the account. I understand that it is ultimately my responsibility to monitor my account, and I sincerely regret that this oversight occurred. This was an isolated incident and does not reflect my intent or my commitment to meeting my financial obligations. Given these circumstances, I respectfully ask that Continental Finance consider removing the late payment reporting from my credit history as a one-time gesture of goodwill. The negative reporting has had a significant impact on my credit, and I would be extremely grateful for any assistance you can provide. Thank you for your time, understanding, and consideration. I appreciate the opportunity to have my request reviewed and look forward to your response. Sincerely, Nicholas Elliott
By Nickypoo W.