Conn's HomePlusReviews of conns.com

My.name is alex Valle I received cracked and broken bedroom set all I wanted was a new bedroom set on 6/23/21 they brought me the wrong items I am done with conns this had been going on since 6/21/21 no discount for the time of work sleeping on the floor I've gone back and forth worth customer care the warehouse and store number 280 jason Seth and John are amazing but at this time I need them to pick up the items and cancel but I cannot I'm going to drop everything at the store but I'm still responsible to pay I've posted pictures on Facebook please do not or if you do buy furniture inspect it before they leave

This is literally the worst company ever! They waste your time so don't waste your time with them! They gave me multiple runarounds with when they would come install Friday then Saturday then finally on Sunday they showed up... With the wrong parts!! And they blamed me!! And I told them I made the purchase I. Store! I didn't even order the parts!! DO NOT SHOP HERE!!

I have a GE washer that is only 3 months old and it stopped working. It took Conns a week to come out and look at it and then another week for parts, one of which was the main mother board. Waited another week for the parts. Service man put new parts in still not working. Now I find out that another part is on back order until August. Between Conns and GE still don’t know what to do. I NEED A NEW MACHINE!! I have waited almost 4 weeks and am still waiting!!! HORRIBLE!

BEWARE!!!!!!!! Went to Conn's in San Marcos, Tx and bought a new refrigerator. Was told at the time my payments would be 1/2 of monthly due every 2 weeks. Today, I was notified that the entire monthly payment would be taken out this Fri instead of the half that I agreed to. After spending all morning on the phone , I learned my options were to go all the way back to Conn's to re-sign the paperwork THEY SCREWED UP, taking my time and energy to correct their tremendous blunder or to let them just keep charging me the full amount in one payment. Great choice. Obviously they are not to be trusted and will flat lie to you to get your business. I am a nurse that works 12 hour shifts M- TH. NOW I HAVE TO GO TO THAT LYING POS COMPANY TO FIX THEIR ENORMOUS MISTAKE OR I WILL BE EVEN MORE SCREWED OVER. Maybe Aarons is more trustworthy and cares the tiniest bit about their customers

It started off great, clean store, good selection of merchandise, great salesperson. Then the bad started- delivery was a week late, delivery guy doesn’t show up with water diverter for the dryer- says he doesn’t have tools to switch the dryer door to the opposite side. More like he just didn’t want to. So we call and are assured that it will be worked out and we’ll get another call to get these issues fixed. Great, right! But the call never happens. That’s not great, so I went to the store to get some help, big mistake the salesperson didn’t understand what I was saying and kept saying that the part was on the invoice- yes thank you I agree. So manager joined in and just flat out didn’t care. Talk to delivery department, here’s the number. I could handle all of the previous events, it happens. But this manager that didn’t care with his to good to help attitude I cant handle. I will never buy anything from this store again:

Conn's is an absolute joke! I order a bed back in January of 2021- right after Christmas. I placed my order online and the product came fairly quickly. When it arrived at my house it was put up by the delivery team but it was damaged in multiple places. At this point, the guys told us there was nothing they could do that we would need to contact the home store closest to us.. which we did. Mind you we never were given the opportunity to sign paperwork stating we accepted it, checked it, nothing. They told us it didn't matter and we didn't have to. The home store that is 45 minutes from our home and the closest one to us, told us that they would order a new one from the warehouse and it would be delivered to us. These were on backorder for quite some time which I understood, right after Christmas- I didn't fuss. Over a month later, we still didn't have a bed. Nor could anyone give me answers. Months and months later, many many phone calls and emails later I still have no bed. Not only that they informed me, I would be "in legal trouble" if I didn't pay them. I refused to pay thousands of dollars for a broken bed in which they refused to make right. It was scheduled to be delivered on many occasions, where they would call and say "oh it was damaged again" and the last time (memorial day weekend) they didn't even call- they didn't show up in the 4 hour time frame they gave me so I called to see where they were and they told me it was damaged when it arrived and someone should have called me. At this point I asked them to not worry about the bed, please discount my total price and redo my payments which they assured me they would do. Weeks later, here I am again. Harrassed for payment, no bed, no changes, nothing. When I called, they told me they had no notes in the system of this. One guy actually proceeded to laugh and raise his voice at me, yelling that it was all my fault because I refused to answer the phone. Which is quite ridiculous, considering they make you confirm over phone, text, and email (3 ways of communication) that someone over the age of 18 will be at the delivery spot. I will never in my life order from Conn's ever again and I hope that for everyone elses' sake- they don't either.

16 minutes agoNEW My son purchased a Samsung dryer in February from Conns in Cottonwood Mall. It worked for 4 days. I have talked to store manager several times to replace dryer they said I had to go through service department. Waited al day for someone to show up to fix dryer. They never showed up. When I called they said no one was in my area so had to go through third party. Still no working dryer. My son pays every two weeks on time for a dryer that doesn't work. Talked to store manager several times and corporate and still nothing . I guess they just dont care as long as they get their money . Im furious 1000.00 dollar clunker. Ridiculous.

They advertise all these special sales that they'll give you promo gift cards but it's a Sham! Empty promises (Deceptive Business Practices). They're like loan sharks. Don't call them back if you have an issue because they'll tell you.. "Oh, that's above and beyond our level so we can't help you... Sorry". Just stay away. I would give half a star if I could.