Concord Auto ProtectReviews of concordautoprotect.com

I used concord on the belief that they would use oem parts in my BMW. No they only use generic parts. Also I have called 5 times to get my refund since I canceled my policy. Each time they said that they was going to PayPal me. This company should be a shame for just flat out lying to individuals. Aa a military member integrity is super important. I will definitely make sure my military community knows to stay away from this company. They should be banned. So sad to see companies scam hard working individuals.

I purchased a policy with this company back in 2020 . im within the guide lines of my policy and my transmission went out , took to a shop like they said . Shop did everything they asked them to do . After SEVERAL calls from me and the shop and 5 days later they DENIED my claim for a "TSB" ! Even the shop told them those had NOTHING to do with my trucks problem , they wanted to give me $250 towards my $4200 repair bill . This company is a complete SCAM !!!!

Have canceled the policy in February and was told I am entitled to a refund great right. They said they would credit card that I used to purchase the warranty but I don't have it anymore, so they said they use ZELLE to return it. I set it up with my bank and waited never came so I called them back and told them this and they said they'd check on it. They were very helpful gave me all the info about the transfer, I gave that info to the bank and they also checked a few times but they received nothing. As of 3/08/2023 called again and was told they would have an answer by 4:30 hope so.

WARNING--Extremely dissatisfied. I purchased a $0 deductible plan and when filing my first claim discovered they would only cover less than 50% of the repair for a covered component. The amount authorized was short on labor hours to do full repair and authorized a very low amount for the part. I got 3 quotes all in the $1300-$1400 range and Concord authorized a total of $600 for an AC compressor repair on a 2018 Maxima. I left multiple messages and sent emails to the claims department and customer service and do not get a reply. This company misrepresents the coverage and does not act in good faith. STAY AWAY. REPLY TO CONCORD: I am rejecting this response because: I received 3 quotes that were much higher than the amount Concord authorized for the repair. In one of my emails to them I asked them to find a reputable ASE certified repair shop that would be willing to do the repair for what they estimated. They did not reply to that message or any of the many other phone/ email messages I sent. It goes back to my original point that the plan was misrepresented as a $0 deductible plan since they do not cover the full cost of a repair. The plan states that I could take my car “to a licensed repair facility within the United States, which has at least one ASE certified mechanic capable of diagnosing and repairing your vehicle using proper and appropriate equipment” I did this and went beyond by getting other quotes from large established and highly reputable shops including a dealership. Concords response is misleading. They are not factoring in the actual cost f the repair resulting in a large out of pocket cost to me.They totally misrepresented this plan. I would welcome a full refund, not a prorated one. They have not paid any claims against my plan yet.

Do not waste your time or money purchasing an extended warranty through Concord. Denied repairs of valve cover assembly, seals and gaskets, timing belt, water pump. I am now demanding a full refund. Should have searched other reviews before the purchase, as hundreds have gone through the same. Hopefully it doesn’t take months to get a refund like others that have requested. The adjuster initially only mentioned the water pump and timing belt by stating it would make sense to replace them, then denied. The vehicles main issue that it went in for and the primary claim was the cam shaft seal. This was not mentioned by the adjuster until I forced an answer, which was again denied. Prior to that my car was in for the valve cover assembly, denied after it took two months waiting for Concord to reply. Every time I receive email replies it’s always evasive. I still have yet to receive a reply from anyone I’ve sent an email to about a refund. From other reviews it looks like some are waiting in upwards of a year before they actually receive their refunds, if at all. Refund demand email dates: 12/16/2022 12/19/2022 12/26/2022 12/28/2022 1/09/2023 Update 03-15-23 2 months have gone by without a promised refund. Spoke to Michael in February who promised refund check would be mailed and received within 14 days, which was never received. Spoke to another gentleman on Friday who stated a full refund would be credited to my original credit card on Friday. As of today Wednesday the card has not been refunded as promised.

November of 2022 my cars fix engine light goes on sent concord a claim request (3 times) no response finally after repeated calls get customer service rep. Explained what the code was they instructed me to take to dealership. Dealership calls me says can’t reach anyone at concord again after repeated calls dealership say claim denied said that’s an unusual repair (secondary air pump) not unusual at all.More calls to customer service 3 for explanation nothing said they would call dealership and straighten it out or something?? Never heard back it now late December no calls nothing car still broken seems like bad company. P.S had another prior claim minor alternator repair only payed fraction of bill had to hound them for that to..

Concord Auto Protect is a scam and needs to be investigated. I could write a novel explaining their incompetent business practices. I have a policy with them and they have used every trick in the book to not cover my vehicles transfer case. I am on the tail end of my 5 year policy and my mileage is still over 30,000 miles from the limit and they first tried to deny my claim due to mileage. I assure you this was not a clerical error, this was just Alex Brenner's first attempt at dodging their responsibilities. Once this was resolved after several phone calls they denied the amount of the estimate cost the shop submitted. They were only going to cover $1,200 for the transfer case and my shop could not find one for that price with their vendors. After much back and forth and lots of conflicting information from each person we spoke to they agreed to order and ship a recycled transfer case. This is not an adequate or fair replacement of a part. Thankfully that fell through and they found a refurbished transfer case. This all took over 1 month to arrange and fight for, and I assure we had to treat it like a second job and bug the snot out of them. The shop charged a $300 processing and handling fee for getting a part from a non vendor and Concord refused to pay for it or even meet me in the middle. I feel as if it is their responsibility to pay because this is the route they chose to wiggle out of their responsibilities. My husband and I had lots of discussions with Michael Solomon the owner/manager, he lies through his teeth and has no intention of standing behind the contract. To make things most audacious, when my shop called to get payment for labor which mind you was only $551, their credit card was declined several times. Michael Solomon stated he needed a few hours to get things straight. It finally went through later that day but that just nailed the head in the coffin that these guys are nothing but scam artists. Beware of their laid back nature when all is well, as soon as you point out their glaring inadequacies they become quite unprofessional.

Absolutely horrible! I bought four years and they gave me one for $3000. I have a 2008 Dodge Ram & my AC air went out. My bill was $1,600 after they only covered total of $700 and no rental car for two days. The work is was six hours but took two days so they don’t cover any rental car unlless it’s over 8 hrs. I have to pay for a rental car for two days and Freon and everything else, horrible horrible horrible do not use this company! I was assured that mechanical & electrical issues would be covered, not close to being true. If I were to do it over again, I would specifically look for expensive repairs and what they actually cover and you’ll find out it’s cheaper to pay yourself. Good luck