RetailMeNotReviews of community.retailmenot.com

Response from RetailMeNot· Sep 28, 2026

Hi Anne, thank you for bringing this to our attention. Our support team has reviewed your account and issued the cash back on 9/23 as a goodwill gesture to ensure you're taken care of. We've also sent direct follow-up emails regarding this. Please check your inbox and spam/junk folder for those messages. We appreciate your patience and thank you for being a valued shopper!

Response from RetailMeNot· Sep 23, 2026

We're so sorry for the frustration, Corey. You can absolutely submit a request directly to our Care team! If you use our chat feature and follow the prompts, it will gather the information we need to look into your issue. Once submitted, a member of our team will be in touch with you, usually within 24 hours. We look forward to assisting you.

Response from RetailMeNot· Sep 18, 2026

Thank you for bringing this to our attention. Our team has reached out to you directly and can confirm that we have reissued the fees to your account, which are now available to redeem. If you have any trouble seeing this balance: -Log Out Completely: Please log out of your account completely. -Log Back In Directly: Sign back in using the email address you used to reach out to us. If you continue to experience any issues, please reply directly to the last email sent by our customer care team, and we will be happy to assist you further.

Response from RetailMeNot· Sep 16, 2026

We're so sorry to hear that you aren't enjoying the new look of the app! We appreciate your honest feedback, as it helps us understand what features our members prefer. If there are any specific features or changes that are making your experience difficult, please feel free to let us know. We're constantly working on improvements and truly value your input!

Response from RetailMeNot· Sep 11, 2026

Thank you for your feedback! We understand that waiting for cash back can be frustrating. The standard waiting period allows merchants time to confirm and report any changes or returns to your order. We truly appreciate your patience, and we're so happy to help you save!

Response from RetailMeNot· Aug 31, 2026

Thank you for bringing this to our attention. We have reviewed your account and appreciate the opportunity to clarify how our cash back process works. Please note that RetailMeNot does not manually select which purchases qualify or determine the order of cash back approvals. Eligibility and tracking are automated and strictly determined by the merchant's reporting data. We truly apologize for any disappointment or confusion this experience has caused, and we appreciate your feedback as we work to improve our services.

Response from RetailMeNot· Aug 27, 2026

We double-checked your account details and can confirm that your rewards were successfully sent to the phone number on file, which enabled your successful redemption to Venmo. Please note that we do not have control over or visibility into PayPal’s internal system operations or account status checks on their end. If you are experiencing issues specifically with PayPal, we recommend reaching out directly to PayPal Support so they can assist you with your account status.

Response from RetailMeNot· Aug 26, 2026

Thanks for reaching out! To clarify, there is a limit of 7 cash back rewards per month from the same merchant, and a maximum of 20 cash back rewards per month across all merchants. These limits reset at the beginning of each calendar month. Our support team has reached out to you directly to take a closer look at your account and help resolve this for you!