CometChatReviews of cometchat.com

They have screwed their customers over a peach. They've updated their licensing without telling customers and then want extra money (hundreds) on what we've already paid. Four years we've been with them and spent about 3-4 thousand and this is how we get treated. All these reviews rating it 5* are FAKE! THESE ARE ALL FAKE REVIEWS FROM THE COMPANY. ALL NEW. ALL FROM INDIA. FAKE! AVOID!!! Tickets take forever to get resolved, when they get back to you (finally) they send screenshots with a noted attached simply saying "It works here" - but they don't check all the issues or the main issue you report. This puts you in revolving doors of them taking forever to answer. When they do, you can guarantee it's a Friday evening before they log off - leaving you as is. Honestly, you are getting ripped off if you go with this lot of cowboys.

This company is a fraud! They just changed their licensing and screwed all existing customers. FAKE 5-STAR REVIEWS. Look at the dates... all August 9th and 10th!!!

I do not recommend Cometchat at all. Cometchat has just recently screwed its customers over who paid for updates and such recently too. We paid $129 for the professional edition which meant that were paying $64 a year and to get the same features that they're now charging $229 (or more) a month for. They will no longer allow self-hosting and it will cost $229 a month ($3,588 a year). They're not refunding anyone who still have a licence to receive the updates and their software is more buggy than a low end apartment. They changed with with no notice what-so-ever. I also suspect that some of the recent 5 star reviews are fake. They're all from India (Where Cometchat is based) and all have 1 review. I wouldn't be surprised if the accounts were created recently too. (Update: Trustpilot removed some of these, thus validating this point) Update: They recently told TrustPilot that I had reviewed the wrong domain in an attempt to censor this review. I have not reviewed the wrong domain or the wrong company at all. As Trust Pilot only gave me three days to comply, I wouldn't be surprised if other negative reviews disappear because of this deceptive tactic. Trust Pilot doesn't allow weblinks in this but you only need to have a look at cometchat's URL on the wayback machine (Internet Archive) to substantiate what I have said in this review. See for yourselves. This company lies and should not be trusted. Update #2: CometChat has replied to the review, however this is pretty much senseless backside covering and damage control. To address points: "During the time of your initial review, you were likely using CometChat Go. Although the review you provided may have been accurate at the time, this no longer reflects our current business." No, it wasn't. It was "CometChat" there was no "Go" there was nothing else. It was just "CometChat" all anyone needs to do is see the Way Back Machine (Internet Archive) to see this for themselves. When you sprung the changes from yearly renewals (Self hosted) to monthly extortion (No self hosted) there was no such thing as Go. This was your company at the time, and my review said originally that it was from 2018. I don't appreciate the gaslighting and nor do I care if this reflects or doesn't reflect your company today or not. The fact is; it was an accurate representation of facts at the time. "CometChat Go has been segmented out and rebranded as AtomChat. There was deep confusion with our customers as well as across public review boards differentiating between CometChat Go and CometChat Pro (which is our current brand and business today)." I am not confused. I am absolutely sure that "CometChat Go", "AtomChat" or anything like that didn't exist at the time. It was just "CometChat" and you changed from a pay once for the licence and pay half that licence yearly (For updates) to paying an obscene amount monthly with no warning, shortly after I renewed my licence. Your company told me that not only was I not getting a refund for the renewal, but that if I didn't want to move over to the new model, then I can keep using the version I had with no further updates, fixes or support. "Your feedback was sent to review as it is not an accurate portrayal of our business today." So? You're lying to Trust Pilot to censor a review you don't like. You want to pretend you never did any of what I described. Still sounds like business per usual to me. You haven't changed, although you have just now admitted to using this feature fraudulently. "We're wholeheartedly sorry about your experience and would love the chance to earn back your trust for the unfortunate oversight you experienced during your time with Go." This is a joke, right? I never used "Go", I used CometChat from your website. As seen in the Way Back Machine (Say around Feb 2018). You can't even be genuine or authentic about your apology. Why should I accept it, and should I trust you? Get real.

The service is terrible multiple days in between responses. Still no working solutions. Were not supposed to charge me until working solutions but instead 6 months later paying 99 USD still nothing.

I'm happy with the product itself, but their customer service sucks. Bought their basic edition for $49, file wouldn't upload to our Wordpress website. Contacted support, they wanted access to my FTP and admin access to our website. I said no, and to send me a file that works. Went back and forth for days. I made a PayPal claim, which they told me to remove. I told them to send me a working Cometchat file, and I'll happily do so. They finally relented. I was rather upset that after all that, they proudly put their logo on the bottom of our chat windows. Luckily, this was easily removed with some slight CSS. Editing my previous review, almost four years later Cometchat is telling TrustPilot that I am writing a false review or for it being for a different company. It isn’t. Granted, a lot can change after four years, but CometChat did nothing to rectify the issues I reported and did nothing to make things about this right, and rather than try and make amends they try to pretend what happened in the past didn’t. Look for another chat plugin in my humble opinion. Edit 2, in response to your reply: regardless of how much you claim your company has chance, my review is honest and indicative of my experience. Anybody considering spending money on your products or services are entitled to see honest reviews of your company over time. If you have truly changed as a company your reviews will reflect that. Regardless, I am not changing or deleting my review.

Bought the best they have, difficult, badly structured code, poor support, badly implemented UI..what else is there to say,, :)

I have been tricked into buy this software twice. It absolutely does not work. It won't install through the install on phpfox and when I go around the install only parts of it seem to install, which means it looks good, but it's useless.

ok anything other than a solid 1 star rating for this company is someone who works there. There is just no way in the world that this company could conceivably get 2 out of 5 stars without cheating. It's the absolute worst software company in the world without doubt.