Would be a 5 star but it takes forever…
Would be a 5 star but it takes forever to hear back from Customer Service.
By Karen B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 4,918 reviews with 4 stars · Clear filters
Would be a 5 star but it takes forever to hear back from Customer Service.
By Karen B.
I frequently purchase items from Colourpop due to their affordability and quality. I've never had an issue until now. Two of the items were missing from my package. Aside from this, amazing products!
By Callista M.
I was really excited to get my order and it was mostly fine, but my palette had clearly been returned and then sent to me. It didn’t have a plastic or foam slide to protect the eyeshadows and there were swatch marks in a few of the colours.
By Genevieve P.
Great makeup, but it took TOO long to arrive
By Dayanara Torres T.
Hello Dear Colourpop Yesterday, I received a package, its order number is: 19649872, however it was uncomplete. Did not arrived Heart of Gold. I WILL SEND YOU some photos about my delivery. I WOULD LIKE TO KNOW ABOUT A SOLUTION I AM TOO WORRY. THANKS YOU YOHANNA IZQUIERDO.
By Yohanna I.
The tracking number wasn’t right
By Ana G.
Very expensive but well worth the price for the quality x Excellent products, fast delivery considering it was shipped from US x
By Rae
They responded immediately to my question.
By Haruka K.