I had to request PayPal to refund me as…
I had to request PayPal to refund me as I never received my purchase
By Laura G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
I had to request PayPal to refund me as I never received my purchase
By Laura G.
I'm still owed 7 items that were never shipped, and I haven't received a response from the team. This is theft and fraud. They refuse to refund me for the missing items and they also refuse to send them. I made my purchase in Black Friday 2024, it's February 2025 and still no resolution. Colourpop is a SCAM
By Laura R.
After reaching out to you guys for not sending me it’s a princess thing palette and for the winx club eyeshadow rising tide is promoted as a dual chrome eyeshadow and it came a dark blue and not what pictures showed. after Telling me you would send me the eyeshadow palette I didn’t receive and a new winx I’m laughing over the fact that I still didn’t get the it’s a princess thing and the winx eyeshadow rising tide is still a dark blue. If you are going to change the formula u should also update the photos. Super upset with this service
By Mia
It's almost month and half and i didnt recieve my purchase
By Daniela S.
You took my money over a week ago, but my order is still unfulfilled
By Samantha G.
Les produits sont top, dommage que mes informations bancaires aient pu ensuite être récupérées, et ma carte bleue utilisée à mon insu. Plus jamais je ne commanderai sur ce site. Si vous souhaitez le faire, ce sera à vos risques et périls.
By Margot F.
I have not received an answer.
By Iara Y.
My package hasn't arrived
By Alejandra Valencia C.