Cancelled my order then never refunded
Cancelled my order then never refunded
By Lilian G.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
Cancelled my order then never refunded
By Lilian G.
The mascara was dry and barely even did anything
By Cara
I purchased a hocus pocus 2 lip set, due to the fact I would be getting the hocus pocus pallet for free with my purchase. However I never received the hocus pocus pallet.
By Kelli Y.
Never received my order! Hard to get in contact to discuss this issue.
By Annalisa R.
Company has poor ethics and lacks honesty to it's consumers. My Spooky Mystery order had only 1 item that would have been considered spooky while the rest was just left overs that they are trying to get rid of. None of which matches my skin tone and/or likeness. Refused to refund me and only gave a $6 store credit when the box was $50.
By Elzbieta T.
Didn’t receive my order.
By Tiffany R.
Not good product
By Brittany B.
I have not received my request until today, and has already arrived in Brazil on October 1st. Terrible service by the carrier. One month is a long time for an order to arrive if the order is already in the destination country
By Maria