I never received my order
I never received my order. + Customer service is too complicated to be reached out.
By Mariia K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
I never received my order. + Customer service is too complicated to be reached out.
By Mariia K.
I receive my order in 1 month I had a taxe to paid it’s normal because I live in France but I was not warned
By Sahra
it says 3-5 days to process and it’s been 6 or 7 terrible
By an
Interested and nice
By Karen G.
My parcel was delivered to the wrong address, my emails to explain the situation were ignored and my request for a refund was too! Apparently Colourpop are sending a replacement to me, I won’t hold my breath!! Never ordering from them again.
By JESS D.
My item hasnt shipped i ordered 5 days ago!
By Anna M.
Don’t expect to be able to actually use the 10% off code they offer with the first purchase.
By KT
While I’ve heard great things about your makeup and I’m really looking forward to the order, your site doesn’t offer Canadian prices which is deceiving. I ordered a bunch of products as part of my Xmas shopping and My order ended up being $93 instead of $70.
By Julia S.