NO REFUNDS. EVER.
No return refund policy means I have to pay via PayPal in case there’s a problem. You need to fix the no refund policy. It’s total BS!
By Melissa
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
No return refund policy means I have to pay via PayPal in case there’s a problem. You need to fix the no refund policy. It’s total BS!
By Melissa
Horrible experience. Only shopped to take advantage of “free shipping”. Promo code apparently did not apply and was charged $6 for shipping and the company will not let you cancel/modify orders. Never doing business with this company again. Beware.
By Chloe
I’ve tried ordering from Colourpop many times and my order always gets canceled right after I place an order. I’ve tried contacting customer service for help in the past, but the problem was never fixed.
By C.L.
Free shipping coupon does not work
By Steph
Not happy. Entered free shipping code and was still charged. Please fix this issue for me. I also think it’s terrible customer service not to be able to talk with a live person via phone or live chat. You have an issue and have to wait at least 48 hours for a response???
By LORI A.
Awfully!!!!!!!!
By Shuo W.
We have never received the $120 of items that we ordered.
By LF
My order #14850401 was canceled, why??
By Teng X.