The order arrived broken
The order arrived broken
By Jessi P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
The order arrived broken
By Jessi P.
My orders are always canceled. I cannot find the problem because is not a problem with PayPal or my credit card and customer service did not solve the problem. So I'm so sorry but I have to give a bad review. I've purchased from colourpop many times and I can't anymore since february.
By Valentina A.
Beware of color changes to known of your trusted product and no reimbursement when this happens. Example of customer service reply here: We are constantly improving our formulas to ensure the best wear and feel for our customers! Unfortunately sometimes this means a slight change in the shades. Not to worry, you received the correct product! The correct product. The wrong color. :-(
By Birgitta
Je n’ai jamais reçu le colis de leur pars !!!!!!
By Laura C.
I’m very disappointed that I was not shown the currency was in US & not adapted to my country’s. I would like to stop my order and get my money back! I now no longer have the money to survive for the week...
By Libby
their customer service email doesn’t work and my cart that was a subtotal of $24 suddenly became $68 when i hit order
By eden S.
Good afternoon for my experience I wasn't satisfied, because my eye shadow came damage. The packaging could of been better need more improve.
By Rut R.
Mi pedido aún no llega y llevo más de 3 semanas esperando
By sofia P.