Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
ColourpopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
The website was not friendly to use. I had a promo code but there is literally nowhere to enter it. The section for it states that you enter it in the information screen. A box doesn’t exist. Probably won’t order again.
By MW
Condescending and inadequate response from customer service when trying to resolve missing products in my order. Have been a long term loyal customer but it’s crazy how one significantly bad experience with their customer service team is enough to put you off for further supporting the brand. #losttrust
By Neena
I can't buy the goods. I keep canceling my order
By 雪 白.
I placed my order for almost A month, but it haven’t been shipped now.I can’t wait any more!!
By Mingtian G.
Always cancelled?
By Arlene L.
It's been a month since the order was placed. I didn't receive anything or a refund，The website provides an invalid express bill number，Customer service asked me to wait for the package information to be updated, but a month later, nothing has been updated，Shouldn't customer service contact the express company instead of letting me wait all the time.
By Lydia L.
I accidentally placed an order about a month ago and immediately emailed to cancel the order. I am new to apple pay and did not realize that it would pay immediately. Before my order had processed or entered shipping I was told that they do not cancel orders. This is a terrible policy where there would be no ramifications at that point in the order to cancel the order. I am a frequent makeup purchaser and reviewer and would not recommend colourpop to others purely based on the customer service. It is strange that colourpop has such a different standard from the rest of the beauty industry. Sephora, Ulta, and drug stores allow makeup to be returned after use. As colourpop grows it would make sense for them to conform to industry standard with customer service. I was not even trying to return my product just cancel an order that had not even processed. I would and have advised others to shop elsewhere to receive standard customer service.
By Nina M.
The best ❤️ Great quality and amazing prices.
By Bilius A.
