Eyeshadow and highlighter is broken
Eyeshadow and highlighter is broken
By Hsueh Jung H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,701 reviews with 3 stars · Clear filters
Eyeshadow and highlighter is broken
By Hsueh Jung H.
I love your products! I love de packaging! I love everything, however the time you take to process the order really bothers me and a lot of people I know. You are too slow on that aspect of the purchase.
By Camila M.
Love the color and pigment but I bought two pallets and one color from each was broken/fell out and got all over the other colors.
By Shantel W.
Shipping took 4 weeks to arrive and one of the shadows were broken.
By Hilal
The eyeshadow pallet is so cute. Unfortunately, the some of the shadows were broken or cracked. This seems to be a common issue amongst the reviews. I was hoping I’d get lucky as this was meant to be a gift that I couldn’t give.
By Andrea V.
I like the products that I ordered, unfortunately the lip pencil was faulty and I reached out to customer services and never got a response.
By Ami
Lipstick colors were very nice, BUT didn't last long on lips.
By susan L.
Great product but of the two packs I bought, one of the duo packs had duplicate colours. Blurgh.
By CChoquette