I have a bad purchase experience
I have a bad shopping experience. Paid order did not reach me. The money was not returned to me. I am disappointed.
By Lidia L.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
I have a bad shopping experience. Paid order did not reach me. The money was not returned to me. I am disappointed.
By Lidia L.
I am aware that you have a lot of clients but I asked for the bill of my purchase (because Customs in Madrid are asking me for it) and not only you took more than 48h to reply but I didn’t get an email or the bill.
By Maria F.
I ordered my products the day after thanksgiving and they still haven’t even been shipped on Dec.3rd.....
By FS
I it’s been 3 days and I have not received a tracking email.
By Al V.
I will never buy from colourpop again. It’s okay a week almost 2 and still never received my items I ordered over 10 lipsticks. Never again! And they don’t answer their emails
By Stefanie
I don't even receive the packet!
By Bad E.
I placed an order yesterday and I didn’t receive a confirmation email or any proof that my order was made and I spent 73 dollars someone from corporate needs to email me and you should have a contact number . Sophia
By Sophia R.
for me,colourpop is very cute,will buy more and more in the future。
By May Chen U.