ColourpopReviews of colourpop.com

It was my first time buying from their site. They didn’t put my apartment number to my package so USPS had to send it back to them. It took like two weeks, they refunded me but didn’t order again coz the sign up discount expired already.

Worse purchase experience and Customer service I ever had! I had purchased two Elsa and two Anna collection kits for a gift of Christmas. The website shows package will be delivered before Christmas and when I got the package there are only two Ana collection kits in it, so I sent an email to their customer service department few days before Christmas Waiting for them to take care of my order. Colorpop reply me once few days after Christmas . And never reply any of my emails since then. Worst customer service , they don’t take care of the mistake they make ! No response for 20days ! Never recommend anyone purchase colorpop if you don’t care about your money didn’t get redound or your problem never be taken care of .

Seriously, this is the worst company anyone could Purchase a product from. I live in Florida, I purchased makeup on December 2nd and it is now January 6th and I haven’t received anything. They won’t give me a refund because apparently their crap is so cheap they can’t afford to give a refund. I’ve contacted customer service multiple times and they just lie and give canned responses in email. I filed a complaint with the Better Business Bureau and suddenly my stuff is being shipped to me. This company is a joke.

Shipping details were not told properly beforehand.. very costly shipping..

Been waiting my order for 5 WEEKS now and it's not even accepted yet by USPS. I'm ordering from Europe and paid about 80 dollars so it will come through customs which usually takes two weeks for a post package to arrive from USA to EU. This is so crazy that you order in NOVEMBER and the package hasn't been even sent to you and it's JANUARY!!! They just got too big too fast and this is the result. Please Colourpop do not sell your customers products that you can't provide as quick as you promise (especially holiday time when people are purchasing Xmas presents). And note that a 6 dollar coupon for a next order is not a compensation... You can't even use it during promotions and there is a lot better coupons in internet, so these coupons are worth nothing.

It’s more than 20days since my item was shipped out for delivery but am yet to receive. I can’t even track because the tracking link on the mail has stopped showing the transfers since 20th December 2019. Please fix this

The products didnt arrive complete !!!

Recieved wrong item that wasn't even part of my order at all. I had to talk to 3 different people to finally get my issue fixed. Some of their supporters even bashed me on their Facebook post I commentted on, but I don't care how good their products are. Everyone had different experiences, and apparently mines wasn't so good. If they can't even send in the right products that was ordered, nor provide good services for me, then it's a big RED FLAG to shop elsewhere because they aren't the only make up industry in the market. Will be my first and last time buying from colourpop.