It took too long to arrive and it…
It took too long to arrive and it arrived at the wrong place.
By Isabella N.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
It took too long to arrive and it arrived at the wrong place.
By Isabella N.
My package was lost and never replaced it refunded. Never ordering again there is no customer care at all
By Breaunna H.
I didn't received any items...I'm not happy
By Maria E.
bait and switch. will never buy again!
By Marcelo M.
The items were returned to your company, yet your still taking my money!!
By Dania H.
It’s my first time to purchase the colourpop cosmetics. But my package had been lost in transit. You didn’t ask me to replacement or refund for the lost package, and just told me you had refunded. I think that is irresponsible reply. I'm looking forward to receiving the product but I don't receive it. Disappointed with your company.
By YANG C.
I had a horrible experience ordering from Colourpop. It took days for a response from customer service about missing items in my orders and days for a reshipment which made me miss giving my gifts as Christmas gifts after i already spent the money. Horrible customer service and lack of care as to my needs. I will never order from this company again.
By AMANDA L.
I had problems with shipping address and order problems. I was told that it was fixed. So i was happy to get my order. But my good as gold wasn’t in there. I emailed and was told that it was coming because it was forgotten. Once again i was told that the shipping address was fixed. But it wasn’t and my pallet got delivered to the wrong address. I emailed and was told that it was a a postal problem and that nothing can be done. So i payed for something that should of been in my first order. That wasn’t my fault because they forgot to complete my order.
By Shantee A.