Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
ColourpopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 4,918 reviews with 4 stars · Clear filters
It is so great! Great quality and affordable prices. However, they are getting a little bit crazy with the releases, and it would be great if they had some way of shipping from Europe to save us the taxes and the currency exchange.
By Olivia M.
Accessing the information on the website is rather confusing. The names of the collections are different depending on what items are together and hard to search for. Also when completed the purchase it wanted me to share with friends a 20% off coupon but I couldn’t access email addresses because I was using the browser that was connected thru my email account. So I had no way to use that feature. And the one email I did enter it said I couldn’t send it to that one. No reason no explanation which was very frustrating
By Heather
Only complaint is the variable shipping speed. Some times it takes 2 weeks to get my items, others, a couple days.
By Audrey C.
I like your products. I like the prices. Sometimes they come damaged. I try to keep up but you guys sell out and release new things so quickly. As I was ordering 2 of the products in my cart sold out and you released a whole new collection. Like it's so hard to keep up.
By christine S.
I've ordered from ColourPop multiple times. I am always satisfied with the products. The only problem I've had is trying to get the 15% off code for signing up to their newsletter. I don't get a code emailed to me, so I keep paying full price. Other than that, I've got nothing but good things to say about their products and service.
By Sheryl F.
I love colourpop products - A LOT. However, I am not super happy with their customer service. I have received damaged products before and been told there’s nothing they can do for me (won’t replace the product, won’t refund for the damaged product, etc.) and I think that’s a really questionable policy. I have high expectations for this brand that I loveee but I’m not super happy with how they have handled these situations.
By Ashley
Shipping a bit slow
By Vincent L.
Do not like that I have to scroll to get more options after the first ones displayed, all products should be displayed
By Megan F.
