The website is just slow & glitchy but…
The website is just slow & glitchy but the prices and quality of the product is amazing!
By Madalyn M.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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The website is just slow & glitchy but the prices and quality of the product is amazing!
By Madalyn M.
Love my Colourpop. There was a bundle for brows, a pencil & gel $10 but it was cheaper to buy them separately. Otherwise yay on my parcel arriving.
By Natasha D.
Colourpop has so many amazing products, and all at a good price. I especially love the monochrome eyeshadow palettes. 😍 They would be my favourite makeup brand if 100% of their products were vegan like Lime Crime.
By Lily
Love the products and the prices are great. I wish that there was a lower threshold for free shipping to Canada. Or that it was free shipping with $50 CAD instead of USD. Shipping also tends to take a week even to leave to warehouse. But I love the products and the company so I will continue to be a repeat customer
By Rachel P.
I love everything about colourpop, BUT I don't like that you can't cancel an order in the event that I changed my mind or forgot to add or remove and item. Other then that.... Colourpop is amazing!!!!!
By Dulce M.
Sometimes it’s hard to find the items in the category you’re searching in for e,g if I look under super shock what’s comes up is very limited in order for to find what I’m looking for I need to search by specific name of colors I’ve ordered in the past .... I think if I’m searching in a specific category everything for sale in that category should come up... it’s bad for you cuz if I don’t see or can’t remember name of color you missed out on a sale
By Melanie
Honestly, the overall shopping experience is wonderful! Their website is easy to use and oh so pretty. The only negative I have is the order fulfillment process. It always takes FOREVER. Colourpop is known for its constant innovation but innovation comes at a cost. The cost is in fulfilling its orders in a proper amount of time. I always feel like I’m waiting WEEKS for products I’ve ordered. I wish Ulta carried more of their products so I was able to purchase more in store. Heck, I’d pick it up from the headquarters if I could. I live less than a mile from Colourpop HQ.
By RC
I looooove your products! I just wish it didn’t take so long to ship!
By Erica P.