Love the palettes of shadows but
Love the palette of shadows. But product comes with broken and crushed powder. Received a replacement, but same problem.
By Susan J.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
Love the palette of shadows. But product comes with broken and crushed powder. Received a replacement, but same problem.
By Susan J.
They don’t answer emails. The quality of the items received were subpar. Not impressed at all with this company.
By Kat
I have not received my order, the established time has passed and they do not answer my emails
By Roxane T.
I love this product so much and it’s my perfect color but I had 6 broken pencils and it’s a lot of money for the shipment process be breaking them. I have tried so many different brands but nothing beats your brand. But it sure is disappointing to find broken pencils. I know it’s not the company’s fault, it’s the delivery service
By Desiree P.
It took way to long to receive my order
By Joann W.
I never received my order.
By cj
I purchased the Lippie Stick...Oh Snap from Ulta and it was super dry on my lips and I could not return it or exchange it. I bought the Stone Cold Fox pallet directly from you and it was gorgeous!!!!!!
By Dara B.
Pump on setting mist never works. 3rd bottle ruined.
By Kelly R.