ColourpopReviews of colourpop.com

Products and price points are amazing but the customer service needs help. Should be more like Il Makiage. They are amazing.

I have made about 5 orders by now, out of which I have received 3, and from those 2 of them had missing items.

The makeup looks wonderful, but I did not receive my order in full. Communication with staff was very difficult. Instead of correcting my order, I got a credit. But shipping is expensive and so using the credit will not be an option, as I will have to spend more money to get the items I wanted to purchase. So the products are good, but customer service is lacking.

My daughter loves the eyeshadow palette. It just took to long to get here. I’m in Canada and I have ordered from the US many times. I’ve never had to wait 4 weeks for a package. Thank you Michelle

I ordered 2 eyeshadow palettes and a mascara on November 15. The package arrived a few days before Xmas. I tried the mascara on Xmas day, and it was totally dry.

Nice stuff, quick delivery - unfortunately an item missing when delivered. They offered a credit note for price of item. However, I had already paid the delivery charge when item was ordered. They would not send missing item. Offered me a refund, against their policy but would still not just send the item. Their mistake, not mine and my daughter missed out on the item. Probably wouldn’t bother to order again because of this. So they lose a customer - it’s a buyers world.

The product was wonderful, the choice of shipping company was the problem. Customer service was great as well.

The order has arrived! Everything is fine :) except that there is no Elsa palette and one of the concealers. What to do about it? I paid for them, they are in the invoice, but they are not in the box