The eyeshadow is terrible
The eyeshadow is terrible. I have used water and setting spray to try transferring more color and nothing works.
By Heather F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
The eyeshadow is terrible. I have used water and setting spray to try transferring more color and nothing works.
By Heather F.
They need better customer service and a number where they can be reached for orders
By Jessica
Can't seem to ship a compact without it getting broken more than once
By Dave S.
I am now stuck with a pallette and brush set I bought for a present because of you "no return or exchange" policy.
By Zoe
I received my package late and on the top of that more than one lipstick was damaged and so liquidy for some reason!!!
By Suhad A.
I recently purchased the colourpop make up brushes and was very disappointed. They came in a carrying case that was very cheap and had an awful chemical smell. The brushes are very dense and the hairs fall out. I would not recommend this product, definitely cheap brushes, not worth the money paid for them.
By Rashawn H.
Got a mystery box and was super excited. Little did I know i would get dry items they cannot sell. Customers service does not help.
By Carmen R.
I paid for expedited shipping off 3-5 days and it took over a week to get to me.
By Malia M.