One of palettes came broken like the…
One of palettes came broken like the glue wasn’t glued right on the palette.
By Eileen S.
Monday, November 9, 2026 · Customer reviews of US businesses
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45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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One of palettes came broken like the glue wasn’t glued right on the palette.
By Eileen S.
Products are excellent, however customer service is severely lacking. After an issue with PayPal my Colourpop account was blocked. I managed to sort out the issue with PayPal, still Colourpop kept my account blocked and would not help me at all to resolve the issue. Am now spending my money elsewhere.
By Tray
good customer service but too disorganized when it comes to agreeing on what happens with my order and a long delay in the arrival of my order, I have been waiting for it for almost two months.
By Carolina Fernández S.
I had a problem with the glosses and they smelled really old and the customer service agent was really Dismissive and I didn't Understand why I was respectful. But, I will still support colourpop I guess.
By Laquesha W.
I can’t say I was satisfied with my recent purchase as one of the eyeshadow palette had been broken into pieces when arrived.
By Setsuko
I bought the dream big set. Once the item came in, multiple pallets were scratched and the plastic was melting into the mirror on the one pallet. Looked very cheap and not worth the money at all. Customer service completely ignored the issue and said it wasn’t their fault when clearly the issue was from the manufacturer and not the carrier. In the end, I would not recommend ever.
By Hannah
Ostatni raz. Cienie lekko pokruszone. Inna kwota podana na opakowaniu niż ta którą zapłaciłam
By Joanna
My eye shadow pallet was broken when it arrived. I ordered two large sets and one lip pencil was missing. But I love the other stuff I got
By Alice D.